Retail Supervisors supervise and coordinate the activities of retail sales workers.

A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job. Around one in three workers have Year 12 as their highest level of education. Even with a qualification, sometimes experience or on-the-job training is necessary.

Tasks

  • ensuring that customers receive prompt service and quality goods and services
  • responding to customers' inquiries and complaints about goods and services
  • planning and preparing work schedules and assigning staff to specific duties
  • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
  • instructing staff on how to handle difficult and complicated sales procedures
  • examining returned goods and deciding on appropriate action
  • taking inventory of goods for sale and ordering new stock
  • ensuring that goods and services are correctly priced and displayed
  • ensuring safety and security procedures are enforced

Job Titles

  • Retail, Checkout or Sales Department Supervisor

    Fast Facts

    • $943 Weekly Pay
    • 32,700 workers Employment Size
    • Stable Future Growth
    • Lower skill Skill level rating
    • Lower unemployment Unemployment
    • 66.3% Full-Time Full-Time Share
    • 40.7 hours Average full-time
    • 32.5 years Average age
    • 55.9% female Gender Share

    The number of Retail Supervisors fell over the past 5 years and is expected to stay fairly stable over the next 5 years:
    from 32,700 in 2017 to 32,700 by 2022.
    There are likely to be around 27,000 job openings over this time from workers leaving and new jobs being created.

    • Size: This is a large occupation.
    • Unemployment: Unemployment was below average in 2017.
    • Location: Retail Supervisors work in most regions of Australia.
    • Industries: Most work in Retail Trade; Accommodation and Food Services; and Manufacturing.
    • Earnings: Full-time workers earn around $943 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (66.3%, similar to the all jobs average of 68.4%).
    • Hours: Full-time workers spend around 40.7 hours per week at work (compared to the all jobs average of 40.0 hours).
    • Age: The average age is 33 years (compared to the all jobs average of 40 years). Many workers are under 25 years of age (25.2%).
    • Gender: 55.9% of workers are female (compared to the all jobs average of 46.7%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
    YearNumber of Workers
    200728000
    200835700
    200932500
    201035800
    201130600
    201236100
    201338300
    201434800
    201541500
    201642900
    201732700
    202232700

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsRetail SupervisorsAll Jobs Average
    Full-Time Earnings9431230

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Retail Trade81.8
    Accommodation and Food Services8.4
    Manufacturing2.8
    Health Care and Social Assistance2.4
    Other Industries4.6

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateRetail SupervisorsAll Jobs Average
    NSW32.631.6
    VIC21.226.2
    QLD19.919.7
    SA9.26.7
    WA13.110.8
    TAS2.02.0
    NT0.71.1
    ACT1.31.8

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketRetail SupervisorsAll Jobs AverageAll Jobs Average
    15-195.1-5.25.2
    20-2420.1-9.99.9
    25-3428.4-23.623.6
    35-4415.4-21.721.7
    45-5417.0-20.820.8
    55-596.9-8.88.8
    60-643.7-6.06.0
    65 and Over3.4-4.04.0

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationRetail SupervisorsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate7-8.68.6
    Bachelor degree9.5-17.917.9
    Advanced Diploma/Diploma12.6-10.110.1
    Certificate III/IV17.3-18.918.9
    Year 1232.8-18.718.7
    Years 11 & 1019.2-17.717.7
    Below Year 101.6-8.18.1

    A Certificate II or III, or at least 1 year of relevant experience, is usually needed to work in this job.
    Around one in three workers have Year 12 as their highest level of education. Even with a qualification, sometimes experience or on-the-job training is necessary.

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in VET training pathways on the AAPathways website.

    The course listings on this page are provided by Good Education Group.

    Employers look for Retail Supervisors who provide good customer service, have strong people skills, are organised and well presented. Employers also value responsible and trustworthy managers.

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      90% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Sales and Marketing

      80% Important

      Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    3. Administration and Management

      75% Important

      Planning and coordination of people and resources.

    4. Mathematics

      70% Important

      Arithmetic, algebra, geometry, calculus, or statistics.

    5. English Language

      69% Important

      English language including the meaning and spelling of words, rules of composition, and grammar.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-1011.00 - First-Line Supervisors of Retail Sales Workers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    These are kinds of activities workers regularly do in this job.

    1. Performing for or Working Directly with the Public

      85% Important

      Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

    2. Getting Information

      81% Important

      Looking for, getting and understanding different kinds of information.

    3. Organizing, Planning, and Prioritizing Work

      78% Important

      Deciding on goals and putting together a detailed plan to get the work done.

    4. Communicating with Supervisors, Peers, or Staff

      75% Important

      Giving information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

    5. Resolving Conflicts and Negotiating with Others

      74% Important

      Handling complaints, settling disputes, and resolving conflicts, and negotiating with people.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-1011.00 - First-Line Supervisors of Retail Sales Workers.

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