Service Station Attendants sell fuel, lubricants and other automotive accessories, and perform minor maintenance on motor vehicles at service stations.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.

Tasks

  • filling fuel tanks and containers to level specified by customer
  • checking and replenishing air pressure in vehicle tyres, and oil and other vehicle fluid levels
  • washing vehicle windscreens and windows
  • performing minor repair work to vehicles such as replacing tyres, light bulbs and windscreen wiper blades
  • maintaining and operating automatic car wash facilities
  • collecting payments from customers for purchases
  • cleaning petrol pumps and surrounding driveway, shop and facilities
  • undertaking stock control and preparing reports on fuel, oil, accessories and other items sold
  • replenishing stock of fast foods, newspapers, magazines and grocery items

Job Titles

  • Service Station or Driveway Attendant

    Fast Facts

    • Unavailable Weekly Pay
    • 10,200 workers Employment Size
    • Stable Future Growth
    • Entry level Skill level rating
    • Higher unemployment Unemployment
    • 37.6% Full-Time Full-Time Share
    • 36.8 hours Average full-time
    • 30 years Average age
    • 54.8% female Gender Share

    The number of Service Station Attendants stayed fairly stable over the past 5 years and is expected to stay fairly stable over the next 5 years:
    from 10,200 in 2017 to 10,400 by 2022.
    There are likely to be around 9,000 job openings over this time from workers leaving and new jobs being created (a large number for an occupation of this size).

    • Size: This is a small occupation.
    • Unemployment: Unemployment was above average in 2017.
    • Location: Service Station Attendants work in most regions of Australia.
    • Industries: Most work in the Retail Trade industry.
    • Full-time: Less than half work full-time (37.6%, fewer than the all jobs average of 68.4%), showing there are many opportunites to work part-time.
    • Hours: Full-time workers spend around 36.8 hours per week at work (compared to the all jobs average of 40.0 hours).
    • Age: The average age is 30 years (compared to the all jobs average of 40 years). Many workers are under 25 years of age (30%).
    • Gender: 54.8% of workers are female (compared to the all jobs average of 46.7%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2017 and Department of Jobs and Small Business projections to 2022.
    YearNumber of Workers
    20076700
    20087300
    20097700
    20107700
    20118800
    20129900
    201310500
    201411400
    20158400
    201612000
    201710200
    202210400

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Retail Trade92.1
    Mining2.9
    Accommodation and Food Services2.1
    Professional, Scientific and Technical Services1.5
    Other Industries1.4

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateService Station AttendantsAll Jobs Average
    NSW29.931.6
    VIC20.826.2
    QLD16.619.7
    SA14.26.7
    WA11.010.8
    TAS4.62.0
    NT2.51.1
    ACT0.41.8

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketService Station AttendantsAll Jobs AverageAll Jobs Average
    15-199.4-5.25.2
    20-2420.6-9.99.9
    25-3427.0-23.623.6
    35-4413.7-21.721.7
    45-5412.1-20.820.8
    55-5910.0-8.88.8
    60-647.3-6.06.0
    65 and Over0.0-4.04.0

    Education Level

    Highest Level of Education (% Share)

    No data is available for the selected graph for this Occupation.

    A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary.

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in VET training pathways on the AAPathways website.

    The course listings on this page are provided by Good Education Group.

    Employers look for Service Station Attendants who are well presented and provide good customer service.

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      93% Important

      Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Mechanical

      88% Important

      Machines and tools, including their designs, uses, repair, and maintenance.

    3. Sales and Marketing

      80% Important

      Showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    4. Administration and Management

      75% Important

      Planning and coordination of people and resources.

    5. Mathematics

      65% Important

      Arithmetic, algebra, geometry, calculus, or statistics.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6031.00 - Automotive and Watercraft Service Attendants.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Activities

    These are kinds of activities workers regularly do in this job.

    1. Getting Information

      84% Important

      Looking for, getting and understanding different kinds of information.

    2. Controlling Machines and Processes

      81% Important

      Operate machines or processes either directly or using controls (not including computers or vehicles).

    3. Making Decisions and Solving Problems

      77% Important

      Using information to work out the best solution and solve problems.

    4. Operating Vehicles or Equipment

      77% Important

      Running, manoeuvring, navigating, or driving things like forklifts, passenger vehicles, aircraft, or water craft.

    5. Communicating with Persons Outside Organization

      77% Important

      Communicating with customers, the public, government, and others in person, in writing, or by telephone or e-mail.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6031.00 - Automotive and Watercraft Service Attendants.

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