Ticket Salespersons sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues, and collect fares on transport vehicles.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job.

Tasks

  • receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
  • answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
  • checking service availability and times, and making reservations
  • contacting customers to cancel or confirm reservations
  • organising displays of service availability, times and other information
  • collecting tickets and change from depot clerks
  • signalling drivers to stop and proceed
  • overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
  • assisting passengers to board and alight from vehicles and assisting passengers with baggage

Job Titles

  • Ticket Seller
  • Transport Conductor
  • Ticket Seller

    Sells tickets and makes reservations for services such as travel and admission to sporting and entertainment venues. May take tickets, issue boarding passes, or assist in the use of self-check systems. May work in a call centre.

    Specialisations: Booking Clerk, Reservations Clerk

  • Transport Conductor

    Collects fares and issues tickets on a transport vehicle.

Fast Facts

  • $1,136 Weekly Pay
  • 25,700 workers Employment Size
  • Moderate Future Growth
  • Entry level Skill level rating
  • Lower unemployment Unemployment
  • 47.4% Full-Time Full-Time Share
  • 33.7 hours Average full-time
  • 33 years Average age
  • 64.2% female Gender Share

The number of Ticket Salespersons grew very strongly over the past 5 years and is expected to grow over the next 5 years:
from 25,700 in 2018 to 27,400 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 13,000 job openings over 5 years (that's about 2,600 a year).

  • Size: This is a large occupation.
  • Unemployment: Unemployment was below average in 2017.
  • Location: Ticket Salespersons work in many regions of Australia. Many work in Victoria.
  • Industries: Most work in Transport, Postal and Warehousing; Information Media and Telecommunications; and Arts and Recreation Services.
  • Earnings: Full-time workers earn around $1,136 per week (similar to the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Less than half work full-time (47.4%, fewer than the all jobs average of 68.4%), showing there are many opportunities to work part-time.
  • Hours: Full-time workers spend around 33.7 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 33 years (compared to the all jobs average of 40 years). Many workers are under 25 years of age (28.6%).
  • Gender: 64.2% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
200815400
200917400
201016800
201115400
201221700
201316500
201410600
201516900
201614600
201718500
201825700
202327400

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsTicket SalespersonsAll Jobs Average
Full-Time Earnings11361230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Transport, Postal and Warehousing50.4
Information Media and Telecommunications24.5
Arts and Recreation Services9.3
Accommodation and Food Services5.3
Other Industries10.5

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateTicket SalespersonsAll Jobs Average
NSW25.931.6
VIC37.226.2
QLD20.419.7
SA4.76.7
WA7.410.8
TAS2.12.0
NT0.91.1
ACT1.31.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketTicket SalespersonsAll Jobs AverageAll Jobs Average
15-1916.2-5.25.2
20-2412.4-9.99.9
25-3422.6-23.623.6
35-4417.0-21.721.7
45-5418.3-20.820.8
55-598.0-8.88.8
60-645.3-6.06.0
65 and Over0.3-4.04.0

Education Level

Highest Level of Education (% Share)

No data is available for the selected graph for this Occupation.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Retail Services VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Ticket Salespersons that provide good customer service, are reliable and well presented.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    97% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English Language

    76% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Computers and Electronics

    75% Important

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Public Safety and Security

    75% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  5. Transportation

    71% Important

    Moving people or goods by air, rail, sea, or road.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Interacting With Computers

    97% Important

    Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

  2. Performing for or Working Directly with the Public

    94% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  3. Getting Information

    93% Important

    Looking for, getting and understanding different kinds of information.

  4. Checking Compliance with Standards

    88% Important

    Deciding whether events or processes comply with laws, regulations, or standards.

  5. Making Decisions and Solving Problems

    88% Important

    Using information to work out the best solution and solve problems.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

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