Housekeepers perform cleaning and housekeeping duties in hotels, motels and other commercial premises, and in private residences.

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job. Around one in three workers have Years 11 and 10 as their highest level of education.

Tasks

  • cleaning the interior of buildings and the immediate outside areas
  • sweeping, mopping and polishing floors, vacuuming and shampooing carpets, and cleaning curtains and upholstered furniture
  • dusting and polishing furniture, fixtures and fittings
  • picking up rubbish, emptying garbage containers, and taking contents to waste areas for removal
  • restocking minibars and replenishing items such as drinking glasses, writing equipment, linen and groceries
  • stripping and making beds, and changing bed linen
  • maintaining kitchens, washing dishes and cooking utensils, and cleaning appliances, cupboards, counters, pantries and floors
  • picking up, sorting, washing, drying, ironing and mending linen and clothes
  • preparing and cooking meals, setting and clearing tables, and serving food and beverages
  • taking care of household pets and plants, receiving visitors, answering telephones, delivering messages, and shopping for groceries

Job Titles

  • Commercial Housekeeper
  • Domestic Housekeeper
  • Commercial Housekeeper

    Cleans, vacuums and mops floors, makes beds, and restocks mini bars and bathroom supplies in hotel and motel rooms and other commercial premises.

  • Domestic Housekeeper

    Cleans, cooks and performs other housekeeping tasks in private residences.

Fast Facts

  • $800 Weekly Pay
  • 34,000 workers Employment Size
  • Strong Future Growth
  • Entry level Skill level rating
  • Higher unemployment Unemployment
  • 21.4% Full-Time Full-Time Share
  • 32.9 hours Average full-time
  • 43 years Average age
  • 87.5% female Gender Share

The number of Housekeepers grew very strongly over the past 5 years and is expected to grow strongly over the next 5 years:
from 34,000 in 2018 to 38,300 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 33,000 job openings over 5 years (that's about 6,600 a year).

  • Size: This is a large occupation.
  • Unemployment: Unemployment was above average in 2017.
  • Location: Housekeepers work in most regions of Australia.
  • Industries: Most work in Accommodation and Food Services; Administrative and Support Services; and Health Care and Social Assistance.
  • Earnings: Full-time workers earn around $800 per week (lower than the all jobs average of $1,230). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Less than half work full-time (21.4%, fewer than the all jobs average of 68.4%), showing there are many opportunities to work part-time.
  • Hours: Full-time workers spend around 32.9 hours per week at work (compared to the all jobs average of 40.0 hours).
  • Age: The average age is 43 years (compared to the all jobs average of 40 years).
  • Gender: 87.5% of workers are female (compared to the all jobs average of 46.7%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
200826300
200923500
201023700
201128800
201223100
201325300
201423900
201528200
201631500
201730600
201834000
202338300

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Characteristics of Employment survey, August 2015, Cat. No. 6333.0, Customised Report. Median earnings are before tax and do not include superannuation. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHousekeepersAll Jobs Average
Full-Time Earnings8001230

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services66.7
Administrative and Support Services15.4
Health Care and Social Assistance12.2
Other Services2.2
Other Industries3.5

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHousekeepersAll Jobs Average
NSW31.831.6
VIC22.526.2
QLD20.619.7
SA8.86.7
WA8.510.8
TAS3.42.0
NT2.91.1
ACT1.51.8

Age Profile

Age Profile (% Share)

Source: Based on ABS Labour Force Survey, annual average 2017, Cat. No. 6291.0.55.003: Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHousekeepersAll Jobs AverageAll Jobs Average
15-193.6-5.25.2
20-248.1-9.99.9
25-3423.6-23.623.6
35-4420.0-21.721.7
45-5425.5-20.820.8
55-596.5-8.88.8
60-648.2-6.06.0
65 and Over4.6-4.04.0

Education Level

Highest Level of Education (% Share)

Source: ABS, Education and Work (2016). Findings based on use of ABS TableBuilder data. Highest qualification completed by workers in this job (in any field of study). Skill level requirements can change over time, the qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationHousekeepersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate0-8.68.6
Bachelor degree18.6-17.917.9
Advanced Diploma/Diploma5.4-10.110.1
Certificate III/IV9.8-18.918.9
Year 1225-18.718.7
Years 11 & 1031.8-17.717.7
Below Year 109.5-8.18.1

A Year 10 Certificate, Certificate I, or a short period of on-the-job training is sometimes needed, but is not necessary to work in this job.
Around one in three workers have Years 11 and 10 as their highest level of education.

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Property Services VET training pathways on the AAPathways website.

The course listings on this page are provided by Good Education Group.

Employers look for Housekeepers who are hardworking, reliable and have good people skills.

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    75% Important

    Customer and personal services. This includes understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English Language

    60% Important

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Public Safety and Security

    57% Important

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  4. Administration and Management

    54% Important

    Planning and coordination of people and resources.

  5. Education and Training

    54% Important

    Teaching and course design.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 37-2012.00 - Maids and Housekeeping Cleaners.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Activities

These are kinds of activities workers regularly do in this job.

  1. Performing General Physical Activities

    78% Important

    Doing things that use of your arms and legs and whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

  2. Getting Information

    76% Important

    Looking for, getting and understanding different kinds of information.

  3. Performing for or Working Directly with the Public

    76% Important

    Performing for, or speaking with, the public. This includes speaking on television, serving customers in restaurants and stores, and receiving clients or guests.

  4. Building Good Relationships

    75% Important

    Building and keeping constructive and cooperative working relationships with others.

  5. Handling and Moving Objects

    75% Important

    Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 37-2012.00 - Maids and Housekeeping Cleaners.

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