Health and Welfare Services Managers plan, organise, direct, control and coordinate the professional and administrative aspects of health and welfare programs and services.

    Previous relevant experience and a formal qualification in health administration, business management, general medicine, nursing or another related field is generally needed to work as a Health or Welfare Services Manager. VET (Vocational Education and Training) and university are both common study pathways for Health and Welfare Services Managers.

    Tasks

    • providing overall direction and management for the service, facility, organisation or centre
    • developing, implementing and monitoring procedures, policies and standards for medical, nursing, allied health and administrative staff
    • coordinating and administering health and welfare programs and clinical services
    • monitoring and evaluating resources devoted to health, welfare, recreation, housing, employment, training and other community facilities and centres
    • controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment and services
    • liaising with other health and welfare providers, boards and funding bodies to discuss areas of health and welfare service cooperation and coordination
    • advising government bodies about measures to improve health and welfare services and facilities
    • representing the organisation in negotiations, and at conventions, seminars, public hearings and forums
    • controlling selection, training and supervision of staff

    All Health and Welfare Services Managers

    • $2,148 Weekly Pay
    • Very strong Future Growth
    • Lower unemployment Unemployment
    • 19,600 workers Employment Size
    • Very high skill Skill level rating
    • 85% Full-Time Full-Time Share
    • 44 hours Average full-time
    • 48 years Average age
    • 74% female Gender Share

    The number of people working as Health and Welfare Services Managers (in their main job) is about the same as 5 years ago and is expected to grow very strongly over the next 5 years:
    from 19,600 in 2018 to 23,900 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 15,000 job openings over 5 years (that's about 3,000 a year).

    • Size: This is a medium sized occupation.
    • Unemployment: Unemployment was below average in 2018.
    • Location: Health and Welfare Services Managers work in many regions of Australia.
    • Industries: Most work in Health Care and Social Assistance; Public Administration and Safety; and Administrative and Support Services.
    • Earnings: Full-time workers on an adult wage earn around $2,148 per week (higher than the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Most work full-time (85%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 44 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 48 years (compared to the average of 40 years). Many workers are 45 years or older (62%).
    • Gender: 74% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200812800
    200912500
    201018500
    201117500
    201221200
    201319400
    201422300
    201520600
    201620700
    201722900
    201819600
    202323900

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsHealth and Welfare Services ManagersAll Jobs Average
    Full-Time Earnings21481460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Health Care and Social Assistance78.8
    Public Administration and Safety10.6
    Administrative and Support Services2.4
    Education and Training1.6
    Other Industries6.6

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateHealth and Welfare Services ManagersAll Jobs Average
    NSW33.431.6
    VIC25.125.6
    QLD19.620.0
    SA7.67.0
    WA8.810.8
    TAS2.32.0
    NT1.41.0
    ACT1.71.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketHealth and Welfare Services ManagersAll Jobs AverageAll Jobs Average
    15-190.1-5.05.0
    20-241.1-9.39.3
    25-3412.3-22.922.9
    35-4424.2-22.022.0
    45-5432.9-21.621.6
    55-5916.0-9.09.0
    60-649.3-6.06.0
    65 and Over4.2-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationHealth and Welfare Services ManagersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate28.9-10.110.1
    Bachelor degree35.2-21.821.8
    Advanced Diploma/Diploma18.9-11.611.6
    Certificate III/IV8.1-21.121.1
    Year 125.2-18.118.1
    Year 111.2-4.84.8
    Year 10 and below2.5-12.512.5

    Previous relevant experience and a formal qualification in health administration, business management, general medicine, nursing or another related field is generally needed to work as a Health or Welfare Services Manager. VET (Vocational Education and Training) and university are both common study pathways for Health and Welfare Services Managers.

    Checks, licences and tickets

    You may need:

    • working with children check

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Health Industry VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Health and Welfare Services Managers who have strong people skills, can communicate clearly and multitask under pressure.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      74% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Administration and Management

      70% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    3. English Language

      68% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Customer and Personal Service

      66% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    5. Education and Training

      64% Skill level

      Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9111.00 - Medical and Health Services Managers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Electronic Mail

      100% Important

      How often do you use electronic mail?

    2. Telephone

      99% Important

      How often do you talk on the telephone?

    3. Face-to-Face Discussions

      98% Important

      How often do you talk with people face-to-face?

    4. Indoors, Heat Controlled

      97% Important

      How often do you work indoors with access to heating or cooling?

    5. Being Exact or Accurate

      90% Important

      How important is being very exact or highly accurate?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9111.00 - Medical and Health Services Managers.

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