Hotel and Motel Managers organise and control the operations of hotels and motels to provide guest accommodation, meals and other services.

Also known as: Hotelier or Publican.

Specialisations: Duty Manager (Hotel), Resort Manager.

You can work as a Hotel or Motel Manager without formal qualifications, however, they may be useful. Management and hospitality sector experience are generally needed. It is common for Hotel and Motel Managers to complete a VET (Vocational Education and Training) course.

Tasks

  • directing and overseeing reservation, reception, room service and housekeeping activities
  • supervising security arrangements, and garden and property maintenance
  • planning and supervising bar, restaurant, function and conference activities
  • observing liquor, gaming, and other laws and regulations
  • assessing and reviewing customer satisfaction
  • overseeing accounting and purchasing activities
  • ensuring compliance with occupational health and safety regulations
  • may provide guests with local tourism information, and arrange tours and transportation

All Hotel and Motel Managers

  • $1,250 Weekly Pay
  • Moderate Future Growth
  • Unavailable Unemployment
  • 25,700 workers Employment Size
  • High skill Skill level rating
  • 87% Full-Time Full-Time Share
  • 54 hours Average full-time
  • 45 years Average age
  • 43% female Gender Share

The number of people working as Hotel and Motel Managers (in their main job) grew very strongly over 5 years:
from 17,300 in 2014 to 25,700 in 2019.

Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.

  • Size: This is a medium sized occupation.
  • Location: Hotel and Motel Managers work in many regions of Australia.
  • Industries: Most work in the Accommodation and Food Services industry.
  • Earnings: Full-time workers on an adult wage earn around $1,250 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Most work full-time (87%, much higher than the average of 66%).
  • Hours: Full-time workers spend around 54 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 45 years (compared to the average of 40 years).
  • Gender: 43% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
YearNumber of Workers
200914200
201023800
201121000
201221300
201324100
201417300
201527100
201623000
201721200
201822000
201925700
202426400

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHotel and Motel ManagersAll Jobs Average
Full-Time Earnings12501460

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services95.0
Administrative and Support Services0.9
Arts and Recreation Services0.7
Rental, Hiring and Real Estate Services0.6
Other Industries2.8

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHotel and Motel ManagersAll Jobs Average
NSW32.031.6
VIC21.125.6
QLD25.320.0
SA9.07.0
WA7.810.8
TAS2.82.0
NT1.11.0
ACT0.81.9

Age Profile

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHotel and Motel ManagersAll Jobs AverageAll Jobs Average
15-190.3-5.05.0
20-245.0-9.39.3
25-3423.2-22.922.9
35-4421.4-22.022.0
45-5421.8-21.621.6
55-5910.9-9.09.0
60-648.6-6.06.0
65 and Over8.7-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationHotel and Motel ManagersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate4.3-10.110.1
Bachelor degree15.7-21.821.8
Advanced Diploma/Diploma15.7-11.611.6
Certificate III/IV18.8-21.121.1
Year 1224.1-18.118.1
Year 116.2-4.84.8
Year 10 and below15.2-12.512.5

You can work as a Hotel or Motel Manager without formal qualifications, however, they may be useful. Management and hospitality sector experience are generally needed. It is common for Hotel and Motel Managers to complete a VET (Vocational Education and Training) course.

Registration with the relevant state or territory board may be needed to work as a Hotel or Motel Manager.

Checks, licences and tickets

You may need:

  • responsible service of alcohol (RSA) certificate
  • responsible service of gambling certificate

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

Useful links and resources


The course listings on this page are provided by Good Education Group.

Employers look for Hotel and Motel Managers who provide good customer service, can communicate clearly and have strong people skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    68% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    65% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Administration and management

    64% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Sales and marketing

    62% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  5. Computers and electronics

    62% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    100% Important

    Talk on the telephone.

  3. Teamwork

    98% Important

    Work with people in a group or team.

  4. Frequent decision making

    95% Important

    Frequently make decisions that impact other people.

  5. Electronic mail

    94% Important

    Use electronic mail.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

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