Hotel Service Managers supervise and coordinate the activities of hotel service workers.

Also known as: Hotel Service Supervisor.

Specialisations: Front Office Manager (Hotel), Head Housekeeper, Head Porter (Hotel), Hotel Concierge, Hotel Office Manager.

You can work as a Hotel Service Manager without formal qualifications, however, they may be useful. A course in hospitality management, tourism or business might be helpful.

Tasks

  • determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
  • conferring with managers to coordinate activities with other organisational units
  • maintaining attendance records and rosters
  • explaining and enforcing safety regulations
  • overseeing the work of the unit and suggesting improvements and changes
  • conferring with workers to resolve grievances
  • may perform front office and hotel reception duties

All Hotel Service Managers

  • $1,105 Weekly Pay
  • Moderate Future Growth
  • Lower unemployment Unemployment
  • 5,700 workers Employment Size
  • Medium skill Skill level rating
  • 72% Full-Time Full-Time Share
  • 43 hours Average full-time
  • 34 years Average age
  • 62% female Gender Share

The number of people working as Hotel Service Managers (in their main job) fell over the past 5 years and is expected to grow over the next 5 years:
from 5,700 in 2018 to 5,900 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 6,000 job openings over 5 years (that's about 1,200 a year).

  • Size: This is a small occupation.
  • Unemployment: Unemployment was below average in 2018.
  • Location: Hotel Service Managers work in many regions of Australia.
  • Industries: Most work in Accommodation and Food Services; Administrative and Support Services; and Health Care and Social Assistance.
  • Earnings: Full-time workers on an adult wage earn around $1,105 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Many work full-time (72%, higher than the average of 66%).
  • Hours: Full-time workers spend around 43 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 34 years (compared to the average of 40 years).
  • Gender: 62% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
20088200
20099400
20108000
20117000
20126600
20135900
20147400
20156000
20167100
20178200
20185700
20235900

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsHotel Service ManagersAll Jobs Average
Full-Time Earnings11051460

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services82.2
Administrative and Support Services6.6
Health Care and Social Assistance3.6
Arts and Recreation Services3.4
Other Industries4.2

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateHotel Service ManagersAll Jobs Average
NSW30.631.6
VIC22.525.6
QLD23.720.0
SA5.67.0
WA10.710.8
TAS2.52.0
NT2.41.0
ACT1.91.9

Age Profile

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketHotel Service ManagersAll Jobs AverageAll Jobs Average
15-191.5-5.05.0
20-2414.3-9.39.3
25-3435.9-22.922.9
35-4419.5-22.022.0
45-5416.3-21.621.6
55-596.6-9.09.0
60-644.2-6.06.0
65 and Over1.8-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationHotel Service ManagersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate6.0-10.110.1
Bachelor degree20.5-21.821.8
Advanced Diploma/Diploma17.4-11.611.6
Certificate III/IV15.6-21.121.1
Year 1225.2-18.118.1
Year 114.1-4.84.8
Year 10 and below11.1-12.512.5

You can work as a Hotel Service Manager without formal qualifications, however, they may be useful. A course in hospitality management, tourism or business might be helpful.

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

Useful links and resources


The course listings on this page are provided by Good Education Group.

Employers look for Hotel Service Managers who are reliable, hardworking and can connect well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    68% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and personal service

    65% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Administration and management

    64% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Sales and marketing

    62% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  5. Computers and electronics

    62% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Telephone

    100% Important

    Talk on the telephone.

  3. Teamwork

    98% Important

    Work with people in a group or team.

  4. Frequent decision making

    95% Important

    Frequently make decisions that impact other people.

  5. Electronic mail

    94% Important

    Use electronic mail.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-9081.00 - Lodging Managers.

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