Travel Consultants plan travel, accommodation and associated arrangements for clients, and make travel bookings. They may work in call centres.

Also known as: Travel Agent.

Specialisations: Business Travel Consultant, Domestic Travel Consultant, International Travel Consultant.

You can work as a Travel Consultant without formal qualifications, however, they may be useful. A course in tourism or a related field might be helpful.

Tasks

  • Determines clients' requirements for travel, accommodation and special interests.
  • Suggests itineraries based on available travel routes, availability and convenience of transport and cost.
  • Makes and confirms travel and accommodation reservations and informs clients of bus, plane, ship and train connections.
  • Notifies clients of travel dates, baggage limits, and medical and visa requirements.
  • Provides information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents.
  • Assists with travel clearances.
  • Collects payments and issues clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation.
  • Provides information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques.
  • Answers inquiries from tourists and offers suggestions about tours, travel routes, accommodation and local customs.
  • Provides literature and information on local and national tours and places of interest.
  • Discusses transport availability and cost.

More about Tourism and Travel Advisers

All Tourism and Travel Advisers

  • $1,318 Weekly Pay
  • Moderate Future Growth
  • Average unemployment Unemployment

Travel Consultants

  • 19,800 workers Employment Size
  • Lower skill Skill level rating
  • 73% Full-Time Full-Time Share
  • 43 hours Average full-time
  • 36 years Average age
  • 80% female Gender Share

The number of people working as Travel Consultants (in their main job) stayed about the same over 5 years:
from 19,200 in 2011 to 19,800 in 2016.

  • Size: This is a medium sized occupation.
  • Location: Travel Consultants work in many regions of Australia.
  • Industries: Most work in Administrative and Support Services; Transport, Postal and Warehousing; and Accommodation and Food Services.
  • Full-time: Many work full-time (73%, higher than the average of 66%).
  • Hours: Full-time workers spend around 43 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 36 years (compared to the average of 40 years).
  • Gender: 80% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

No data is available for the selected graph for this Occupation.

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Administrative and Support Services87.8
Transport, Postal and Warehousing6.4
Accommodation and Food Services1.3
Financial and Insurance Services0.7
Other Industries3.8

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateTravel ConsultantsAll Jobs Average
NSW33.631.6
VIC24.525.6
QLD22.220.0
SA6.67.0
WA9.310.8
TAS1.82.0
NT0.61.0
ACT1.41.9

Age Profile

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketTravel ConsultantsAll Jobs AverageAll Jobs Average
15-190.9-5.05.0
20-2411.5-9.39.3
25-3433.1-22.922.9
35-4424.4-22.022.0
45-5417.5-21.621.6
55-595.4-9.09.0
60-643.8-6.06.0
65 and Over3.3-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationTravel ConsultantsAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate3.8-10.110.1
Bachelor degree21.3-21.821.8
Advanced Diploma/Diploma24.8-11.611.6
Certificate III/IV19.3-21.121.1
Year 1223.6-18.118.1
Year 112.9-4.84.8
Year 10 and below4.3-12.512.5

You can work as a Travel Consultant without formal qualifications, however, they may be useful. A course in tourism or a related field might be helpful.

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

Useful links and resources


The course listings on this page are provided by Good Education Group.

Employers look for Tourism and Travel Advisers who provide good customer service, can communicate clearly and have strong people skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    68% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Sales and Marketing

    64% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  3. English Language

    61% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Clerical

    58% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Computers and Electronics

    57% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3041.00 - Travel Agents.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    How often do you talk on the telephone?

  2. Electronic Mail

    100% Important

    How often do you use electronic mail?

  3. Spend Time Sitting

    97% Important

    How much time do you spend sitting?

  4. Being Exact or Accurate

    96% Important

    How important is being very exact or highly accurate?

  5. Contact With Others

    89% Important

    How much do you have contact with people (face-to-face, by telephone, or any other way)?

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3041.00 - Travel Agents.

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