Personal Assistants perform liaison, coordination and organisational tasks in support of Managers and Professionals.

    You can work as a Personal Assistant without formal qualifications, however, they may be useful. A course in business administration or a related field might be helpful.

    Tasks

    • liaising with other staff on matters relating to the organisation's operations
    • researching and preparing reports, briefing notes, memoranda, correspondence and other routine documents
    • maintaining confidential files and documents
    • attending meetings and acting as secretary as required
    • maintaining appointment diaries and making travel arrangements
    • processing incoming and outgoing mail, filing correspondence and maintaining records
    • screening telephone calls and answering inquiries
    • taking and transcribing dictation of letters and other documents
    • may supervise other secretarial and clerical staff

    All Personal Assistants

    • $1,432 Weekly Pay
    • Decline Future Growth
    • Unavailable Unemployment
    • 52,500 workers Employment Size
    • High skill Skill level rating
    • 72% Full-Time Full-Time Share
    • 41 hours Average full-time
    • 42 years Average age
    • 97% female Gender Share

    The number of people working as Personal Assistants (in their main job) fell over 5 years:
    from 60,900 in 2014 to 52,500 in 2019.

    Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.

    • Size: This is a very large occupation.
    • Location: Personal Assistants work in many regions of Australia.
    • Industries: They work in many industries such as Professional, Scientific and Technical Services; Public Administration and Safety; and Health Care and Social Assistance.
    • Earnings: Full-time workers on an adult wage earn around $1,432 per week (similar to the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (72%, higher than the average of 66%).
    • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 42 years (compared to the average of 40 years).
    • Gender: 97% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
    YearNumber of Workers
    200947600
    201056500
    201159900
    201254100
    201354200
    201460900
    201554800
    201647900
    201751900
    201851800
    201952500
    202448000

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsPersonal AssistantsAll Jobs Average
    Full-Time Earnings14321460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services15.7
    Public Administration and Safety14.0
    Health Care and Social Assistance12.3
    Financial and Insurance Services10.8
    Other Industries47.2

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StatePersonal AssistantsAll Jobs Average
    NSW34.131.6
    VIC26.525.6
    QLD17.620.0
    SA6.17.0
    WA9.610.8
    TAS1.62.0
    NT0.91.0
    ACT3.61.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketPersonal AssistantsAll Jobs AverageAll Jobs Average
    15-190.7-5.05.0
    20-245.7-9.39.3
    25-3424.6-22.922.9
    35-4425.3-22.022.0
    45-5425.5-21.621.6
    55-599.3-9.09.0
    60-645.9-6.06.0
    65 and Over3.1-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationPersonal AssistantsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate4.2-10.110.1
    Bachelor degree15.5-21.821.8
    Advanced Diploma/Diploma22.7-11.611.6
    Certificate III/IV16.2-21.121.1
    Year 1225.9-18.118.1
    Year 116.2-4.84.8
    Year 10 and below9.5-12.512.5

    You can work as a Personal Assistant without formal qualifications, however, they may be useful. A course in business administration or a related field might be helpful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Business Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Personal Assistants who have good interpersonal skills, reliable and can multitask under pressure.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      88% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and personal service

      53% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. English language

      51% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Administration and management

      42% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    5. Computers and electronics

      41% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6011.00 - Executive Secretaries and Executive Administrative Assistants.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Telephone

      100% Important

      Talk on the telephone.

    2. Electronic mail

      100% Important

      Use electronic mail.

    3. Contact with people

      96% Important

      Have contact with people by telephone, face-to-face, or any other way.

    4. Indoors, heat controlled

      95% Important

      Work indoors with access to heating or cooling.

    5. Face-to-face discussions

      92% Important

      Talk with people face-to-face.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6011.00 - Executive Secretaries and Executive Administrative Assistants.

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