Prior experience in a call centre or a customer service role is needed to work as a Call Centre or Contact Centre Team Leader. Formal qualifications might be useful but aren't essential. A course in customer service or a related field might be helpful.
Thinking about study or training?
Before starting a course, check it will provide you with the skills and qualifications you need.
- Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
- You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.
Or check out related courses on Job Outlook.