Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

    You can work as an Information Officer without formal qualifications, however, they may be useful. Information Officers often complete a certificate III or IV.

    Tasks

    • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
    • responding to inquiries about problems and providing advice, information and assistance
    • recording information about inquiries and complaints
    • referring complex inquiries to team leaders or expert advisers
    • issuing relevant forms, information kits and brochures to interested parties
    • accessing and operating computer network systems and communication systems such as public address and paging systems
    • may refer inquiries to other sources

    All Information Officers

    • $1,192 Weekly Pay
    • Decline Future Growth
    • Average unemployment Unemployment
    • 62,500 workers Employment Size
    • Lower skill Skill level rating
    • 70% Full-Time Full-Time Share
    • 40 hours Average full-time
    • 39 years Average age
    • 70% female Gender Share

    The number of people working as Information Officers (in their main job) fell over the past 5 years and is expected to fall over the next 5 years:
    from 62,500 in 2018 to 58,400 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 60,000 job openings over 5 years (that's about 12,000 a year).

    • Size: This is a very large occupation.
    • Unemployment: Unemployment was average in 2018.
    • Location: Information Officers work in many regions of Australia.
    • Industries: They work in many industries such as Public Administration and Safety; Retail Trade; and Financial and Insurance Services.
    • Earnings: Full-time workers on an adult wage earn around $1,192 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (70%, similar to the average of 66%).
    • Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 39 years (compared to the average of 40 years).
    • Gender: 70% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200864500
    200978500
    201065700
    201166300
    201264800
    201368500
    201475400
    201575100
    201671700
    201773100
    201862500
    202358400

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsInformation OfficersAll Jobs Average
    Full-Time Earnings11921460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Public Administration and Safety33.2
    Retail Trade7.2
    Financial and Insurance Services6.8
    Education and Training6.7
    Other Industries46.1

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateInformation OfficersAll Jobs Average
    NSW33.631.6
    VIC26.325.6
    QLD18.620.0
    SA6.47.0
    WA9.610.8
    TAS2.42.0
    NT0.91.0
    ACT2.11.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketInformation OfficersAll Jobs AverageAll Jobs Average
    15-192.2-5.05.0
    20-2411.4-9.39.3
    25-3427.2-22.922.9
    35-4422.2-22.022.0
    45-5421.0-21.621.6
    55-598.5-9.09.0
    60-645.2-6.06.0
    65 and Over2.4-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationInformation OfficersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate6.2-10.110.1
    Bachelor degree17.8-21.821.8
    Advanced Diploma/Diploma13.8-11.611.6
    Certificate III/IV19.7-21.121.1
    Year 1226.3-18.118.1
    Year 115.5-4.84.8
    Year 10 and below10.6-12.512.5

    You can work as an Information Officer without formal qualifications, however, they may be useful. Information Officers often complete a certificate III or IV.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Information Officers who can communicate clearly with others and provide good customer service.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      67% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and personal service

      59% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. English language

      51% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Computers and electronics

      49% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    5. Administration and management

      32% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Contact with people

      100% Important

      Have contact with people by telephone, face-to-face, or any other way.

    2. Telephone

      99% Important

      Talk on the telephone.

    3. Indoors, heat controlled

      96% Important

      Work indoors with access to heating or cooling.

    4. Face-to-face discussions

      94% Important

      Talk with people face-to-face.

    5. Contact with the public

      93% Important

      Work with customers or the public.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

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