Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

    You can work as a Receptionist without formal qualifications, however, they may be useful. A course in business or administration (often available as a traineeship) might be helpful.

    Tasks

    • greeting and welcoming visitors, and directing them to the appropriate person
    • arranging and recording details of appointments
    • answering inquiries and providing information on the goods, services and activities of the organisation
    • answering, connecting and transferring telephone calls
    • receiving and resolving complaints from clients and the public
    • receiving and distributing correspondence, facsimile messages and deliveries
    • maintaining the reception area
    • advising on and arranging reservations and accommodation
    • may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

    All Receptionists

    • $982 Weekly Pay
    • Moderate Future Growth
    • Unavailable Unemployment
    • 181,800 workers Employment Size
    • Lower skill Skill level rating
    • 43% Full-Time Full-Time Share
    • 40 hours Average full-time
    • 41 years Average age
    • 95% female Gender Share

    The number of people working as Receptionists (in their main job) grew strongly over 5 years:
    from 166,700 in 2014 to 181,800 in 2019.

    Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.

    • Size: This is a very large occupation.
    • Location: Receptionists work in many regions of Australia.
    • Industries: Most work in Health Care and Social Assistance; Accommodation and Food Services; and Professional, Scientific and Technical Services.
    • Earnings: Full-time workers on an adult wage earn around $982 per week (lower than the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Less than half work full-time (43%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 41 years (compared to the average of 40 years).
    • Gender: 95% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
    YearNumber of Workers
    2009180500
    2010171900
    2011171100
    2012182700
    2013174300
    2014166700
    2015172900
    2016179100
    2017167400
    2018181400
    2019181800
    2024189300

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsReceptionistsAll Jobs Average
    Full-Time Earnings9821460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Health Care and Social Assistance50.3
    Accommodation and Food Services8.3
    Professional, Scientific and Technical Services6.8
    Education and Training5.1
    Other Industries29.5

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateReceptionistsAll Jobs Average
    NSW30.331.6
    VIC26.025.6
    QLD20.720.0
    SA7.07.0
    WA11.310.8
    TAS2.12.0
    NT0.91.0
    ACT1.61.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketReceptionistsAll Jobs AverageAll Jobs Average
    15-195.4-5.05.0
    20-2415.9-9.39.3
    25-3419.6-22.922.9
    35-4415.6-22.022.0
    45-5421.3-21.621.6
    55-5910.6-9.09.0
    60-647.4-6.06.0
    65 and Over4.2-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationReceptionistsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate2.3-10.110.1
    Bachelor degree11.1-21.821.8
    Advanced Diploma/Diploma13.1-11.611.6
    Certificate III/IV18.4-21.121.1
    Year 1230.6-18.118.1
    Year 118.4-4.84.8
    Year 10 and below16.1-12.512.5

    You can work as a Receptionist without formal qualifications, however, they may be useful. A course in business or administration (often available as a traineeship) might be helpful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      67% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and personal service

      59% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. English language

      51% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Computers and electronics

      49% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    5. Administration and management

      32% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Contact with people

      100% Important

      Have contact with people by telephone, face-to-face, or any other way.

    2. Telephone

      99% Important

      Talk on the telephone.

    3. Indoors, heat controlled

      96% Important

      Work indoors with access to heating or cooling.

    4. Face-to-face discussions

      94% Important

      Talk with people face-to-face.

    5. Contact with the public

      93% Important

      Work with customers or the public.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

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