Receptionists (General) greet clients and visitors, and respond to personal, telephone, email and written inquiries and requests.

    You can work as a Receptionist (General) without formal qualifications, however, they may be useful. A course in business, secretarial or clerical studies (often available as a traineeship) might be helpful.

    Tasks

    • Greets and welcomes visitors, and directs them to the appropriate person.
    • Arranges and records details of appointments.
    • Answers inquiries and provides information on the goods, services and activities of the organisation.
    • Answers, connects and transfers telephone calls.
    • Receives and resolves complaints from clients and the public.
    • Receives and distributes correspondence, facsimile messages and deliveries.
    • Maintains the reception area.
    • Advises on and arranges reservations and accommodation.
    • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

    All Receptionists

    • $982 Weekly Pay
    • Moderate Future Growth
    • Lower unemployment Unemployment

    Receptionists (General)

    • 93,700 workers Employment Size
    • Lower skill Skill level rating
    • 47% Full-Time Full-Time Share
    • 40 hours Average full-time
    • 38 years Average age
    • 96% female Gender Share

    The number of people working as Receptionists (General) (in their main job) grew strongly over 5 years:
    from 84,900 in 2011 to 93,700 in 2016.

    • Size: This is a very large occupation.
    • Location: Receptionists (General) work in many regions of Australia.
    • Industries: They work in many industries such as Health Care and Social Assistance; Professional, Scientific and Technical Services; and Education and Training.
    • Full-time: Around half work full-time (47%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 38 years (compared to the average of 40 years). Many workers are under 25 years of age (25%).
    • Gender: 96% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Health Care and Social Assistance26.7
    Professional, Scientific and Technical Services11.1
    Education and Training8.3
    Rental, Hiring and Real Estate Services6.7
    Other Industries47.2

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateReceptionists (General)All Jobs Average
    NSW29.831.6
    VIC26.025.6
    QLD21.320.0
    SA7.07.0
    WA11.110.8
    TAS2.02.0
    NT1.01.0
    ACT1.61.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketReceptionists (General)All Jobs AverageAll Jobs Average
    15-196.8-5.05.0
    20-2417.9-9.39.3
    25-3420.4-22.922.9
    35-4415.5-22.022.0
    45-5420.1-21.621.6
    55-599.5-9.09.0
    60-646.4-6.06.0
    65 and Over3.5-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationReceptionists (General)All Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate2.0-10.110.1
    Bachelor degree10.2-21.821.8
    Advanced Diploma/Diploma12.6-11.611.6
    Certificate III/IV19.0-21.121.1
    Year 1231.8-18.118.1
    Year 118.4-4.84.8
    Year 10 and below16.0-12.512.5

    You can work as a Receptionist (General) without formal qualifications, however, they may be useful. A course in business, secretarial or clerical studies (often available as a traineeship) might be helpful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      67% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and personal service

      59% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. English language

      51% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Computers and electronics

      49% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    5. Administration and management

      32% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Contact with people

      100% Important

      Have contact with people by telephone, face-to-face, or any other way.

    2. Telephone

      99% Important

      Talk on the telephone.

    3. Indoors, heat controlled

      96% Important

      Work indoors with access to heating or cooling.

    4. Face-to-face discussions

      94% Important

      Talk with people face-to-face.

    5. Contact with the public

      93% Important

      Work with customers or the public.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

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