Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.

    You can work as a Hotel or Motel Receptionist without formal qualifications, however, they may be useful. A course in hospitality management or business management (often available as a traineeship) might be helpful.

    Tasks

    • Greets and welcomes visitors, and directs them.
    • Arranges and records details of appointments.
    • Answers inquiries and provides information on the goods, services and activities of the organisation.
    • Answers, connects and transfers telephone calls.
    • Receives and resolves complaints.
    • Receives and distributes correspondence, facsimile messages and deliveries.
    • Maintains the reception area.
    • Advises on and arranges reservations and accommodation.
    • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

    More about Receptionists

    All Receptionists

    • $982 Weekly Pay
    • Moderate Future Growth
    • Lower unemployment Unemployment

    Hotel and Motel Receptionists

    • 7,100 workers Employment Size
    • Lower skill Skill level rating
    • 55% Full-Time Full-Time Share
    • 41 hours Average full-time
    • 30 years Average age
    • 71% female Gender Share

    The number of people working as Hotel and Motel Receptionists (in their main job) grew strongly over 5 years:
    from 6,300 in 2011 to 7,100 in 2016.

    • Size: This is a small occupation.
    • Location: Hotel and Motel Receptionists work in many regions of Australia.
    • Industries: Most work in the Accommodation and Food Services industry.
    • Full-time: Around half work full-time (55%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 30 years (compared to the average of 40 years). Many workers are under 25 years of age (27%).
    • Gender: 71% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Accommodation and Food Services95.1
    Arts and Recreation Services1.9
    Administrative and Support Services0.7
    Other Services0.4
    Other Industries1.9

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateHotel and Motel ReceptionistsAll Jobs Average
    NSW30.931.6
    VIC20.925.6
    QLD24.020.0
    SA6.07.0
    WA9.510.8
    TAS3.42.0
    NT2.41.0
    ACT2.81.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketHotel and Motel ReceptionistsAll Jobs AverageAll Jobs Average
    15-194.4-5.05.0
    20-2422.9-9.39.3
    25-3436.7-22.922.9
    35-4415.4-22.022.0
    45-5411.3-21.621.6
    55-594.6-9.09.0
    60-642.9-6.06.0
    65 and Over1.8-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationHotel and Motel ReceptionistsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate6.1-10.110.1
    Bachelor degree22.7-21.821.8
    Advanced Diploma/Diploma15.8-11.611.6
    Certificate III/IV14.6-21.121.1
    Year 1228.3-18.118.1
    Year 114.3-4.84.8
    Year 10 and below8.2-12.512.5

    You can work as a Hotel or Motel Receptionist without formal qualifications, however, they may be useful. A course in hospitality management or business management (often available as a traineeship) might be helpful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and personal service

      70% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Clerical

      54% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    3. Computers and electronics

      49% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    4. English language

      45% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    5. Administration and management

      40% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4081.00 - Hotel, Motel, and Resort Desk Clerks.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Telephone

      100% Important

      Talk on the telephone.

    2. Contact with people

      97% Important

      Have contact with people by telephone, face-to-face, or any other way.

    3. Indoors, heat controlled

      96% Important

      Work indoors with access to heating or cooling.

    4. Contact with the public

      92% Important

      Work with customers or the public.

    5. Face-to-face discussions

      88% Important

      Talk with people face-to-face.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4081.00 - Hotel, Motel, and Resort Desk Clerks.

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