Insurance Investigators, Loss Adjusters and Risk Surveyors conduct investigations into insurance claims to ensure their validity, inspect and assess the damage and loss to insured properties and businesses, estimate insurance costs, and inspect insured properties to evaluate conditions affecting underwriting standards.

    You can work as an Insurance Investigator, Loss Adjuster or Risk Surveyor without formal qualifications, however, they may be useful. VET (Vocational Education and Training) and university are both common study pathways for Insurance Investigators, Loss Adjusters and Risk Surveyors.

    Tasks

    • examining scenes of incidents resulting in insurance claims to determine causes and effects
    • interviewing witnesses and claimants to obtain details required to assess the validity of claims and identify the parties responsible for accidents, damage and loss, and preparing statements and reports
    • inspecting damaged buildings, equipment and motor vehicles and estimating the cost of repairs
    • estimating business losses resulting from fire, theft and other business disruptions
    • reporting the extent of damage and estimated costs to the insurer
    • inspecting property, buildings and operations of commercial and industrial establishments to assess physical conditions and work practices
    • evaluating the adequacy of security, fire and related systems
    • preparing reports and recommending action to reduce risks
    • compiling data which influence the determination of premium rates

    More about Insurance Investigators, Loss Adjusters and Risk Surveyors

    All Insurance Investigators, Loss Adjusters and Risk Surveyors

    All Insurance Investigators, Loss Adjusters and Risk Surveyors

    • $1,538 Weekly Pay
    • Stable Future Growth
    • Unavailable Unemployment
    • 5,100 workers Employment Size
    • Medium skill Skill level rating
    • 87% Full-Time Full-Time Share
    • 43 hours Average full-time
    • 44 years Average age
    • 31% female Gender Share

    The number of people working as Insurance Investigators, Loss Adjusters and Risk Surveyors (in their main job) stayed about the same over 5 years:
    from 5,100 in 2014 to 5,100 in 2019.

    Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.

    • Size: This is a small occupation.
    • Location: Many Insurance Investigators, Loss Adjusters and Risk Surveyors work in New South Wales.
    • Industries: Most work in Financial and Insurance Services; Public Administration and Safety; and Other Services.
    • Earnings: Full-time workers on an adult wage earn around $1,538 per week (similar to the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Most work full-time (87%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 43 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 44 years (compared to the average of 40 years).
    • Gender: 31% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
    YearNumber of Workers
    20097300
    20105800
    20115700
    20126200
    20135400
    20145100
    20155000
    20165500
    20174900
    20186400
    20195100
    20245300

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsInsurance Investigators, Loss Adjusters and Risk SurveyorsAll Jobs Average
    Full-Time Earnings15381460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Financial and Insurance Services85.8
    Public Administration and Safety5.2
    Other Services2.0
    Professional, Scientific and Technical Services1.4
    Other Industries5.6

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateInsurance Investigators, Loss Adjusters and Risk SurveyorsAll Jobs Average
    NSW39.631.6
    VIC27.125.6
    QLD16.620.0
    SA5.87.0
    WA8.110.8
    TAS1.42.0
    NT0.41.0
    ACT1.01.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketInsurance Investigators, Loss Adjusters and Risk SurveyorsAll Jobs AverageAll Jobs Average
    15-190.1-5.05.0
    20-242.7-9.39.3
    25-3422.2-22.922.9
    35-4425.9-22.022.0
    45-5425.1-21.621.6
    55-5910.8-9.09.0
    60-648.2-6.06.0
    65 and Over4.9-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationInsurance Investigators, Loss Adjusters and Risk SurveyorsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate8.3-10.110.1
    Bachelor degree20.7-21.821.8
    Advanced Diploma/Diploma16.0-11.611.6
    Certificate III/IV35.7-21.121.1
    Year 1213.0-18.118.1
    Year 112.0-4.84.8
    Year 10 and below4.4-12.512.5

    You can work as an Insurance Investigator, Loss Adjuster or Risk Surveyor without formal qualifications, however, they may be useful. VET (Vocational Education and Training) and university are both common study pathways for Insurance Investigators, Loss Adjusters and Risk Surveyors.

    Membership with the Australasian Institute of Chartered Loss Adjusters (AICLA) or the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) may be useful.

    Checks, licences and tickets

    You may need:

    • investigator's licence
    • driver's licence

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Financial Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Insurance Investigators, Loss Adjusters and Risk Surveyors who have good attention to detail, strong people skills and a good work ethic.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and personal service

      78% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. English language

      67% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    3. Clerical

      64% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    4. Mathematics

      49% Skill level

      Arithmetic, algebra, geometry, calculus, or statistics.

    5. Law and government

      44% Skill level

      How our laws and courts work. Government rules and regulations, and the political system.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Frequent decision making

      96% Important

      Frequently make decisions that impact other people.

    2. Electronic mail

      95% Important

      Use electronic mail.

    3. Letters and memos

      93% Important

      Write letters and memos.

    4. Face-to-face discussions

      93% Important

      Talk with people face-to-face.

    5. Telephone

      92% Important

      Talk on the telephone.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.

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