Insurance Investigators conduct investigations into insurance claims to ensure their validity.

    You can work as an Insurance Investigator without formal qualifications, however, they may be useful. Insurance Investigators often complete a certificate III or IV in general insurance, investigative services or financial services.

    Tasks

    • Examines scenes of incidents resulting in insurance claims to determine causes and effects.
    • Interviews witnesses and claimants to obtain details required to assess the validity of claims and identify the parties responsible for accidents, damage and loss, and prepare statements and reports.

    More about Insurance Investigators, Loss Adjusters and Risk Surveyors

    All Insurance Investigators, Loss Adjusters and Risk Surveyors

    • $1,538 Weekly Pay
    • Moderate Future Growth
    • Average unemployment Unemployment

    Insurance Investigators

    • 420 workers Employment Size
    • Medium skill Skill level rating
    • 74% Full-Time Full-Time Share
    • 43 hours Average full-time
    • 47 years Average age
    • 36% female Gender Share

    The number of people working as Insurance Investigators (in their main job) stayed about the same over 5 years:
    from 440 in 2011 to 420 in 2016.

    • Size: This is a very small occupation.
    • Location: Insurance Investigators work in many regions of Australia.
    • Industries: They work in many industries such as Financial and Insurance Services; Public Administration and Safety; and Professional, Scientific and Technical Services.
    • Full-time: Many work full-time (74%, higher than the average of 66%).
    • Hours: Full-time workers spend around 43 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 47 years (compared to the average of 40 years). Many workers are 45 years or older (57%).
    • Gender: 36% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Financial and Insurance Services73.0
    Public Administration and Safety24.3
    Professional, Scientific and Technical Services2.0
    Other Services0.7

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateInsurance InvestigatorsAll Jobs Average
    NSW35.731.6
    VIC26.525.6
    QLD19.020.0
    SA4.67.0
    WA11.610.8
    TAS0.72.0
    NT1.01.0
    ACT1.01.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketInsurance InvestigatorsAll Jobs AverageAll Jobs Average
    15-190.0-5.05.0
    20-242.4-9.39.3
    25-3418.4-22.922.9
    35-4422.3-22.022.0
    45-5429.1-21.621.6
    55-5912.1-9.09.0
    60-649.5-6.06.0
    65 and Over6.1-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationInsurance InvestigatorsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate9.4-10.110.1
    Bachelor degree20.5-21.821.8
    Advanced Diploma/Diploma19.0-11.611.6
    Certificate III/IV24.1-21.121.1
    Year 1218.6-18.118.1
    Year 112.2-4.84.8
    Year 10 and below6.3-12.512.5

    You can work as an Insurance Investigator without formal qualifications, however, they may be useful. Insurance Investigators often complete a certificate III or IV in general insurance, investigative services or financial services.

    Checks, licences and tickets

    You may need:

    • investigator's licence
    • driver's licence

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Financial Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Insurance Investigators, Loss Adjusters and Risk Surveyors who have good attention to detail, strong people skills and a good work ethic.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and personal service

      78% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. English language

      67% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    3. Clerical

      64% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    4. Mathematics

      49% Skill level

      Arithmetic, algebra, geometry, calculus, or statistics.

    5. Law and government

      44% Skill level

      How our laws and courts work. Government rules and regulations, and the political system.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Frequent decision making

      96% Important

      Frequently make decisions that impact other people.

    2. Electronic mail

      95% Important

      Use electronic mail.

    3. Letters and memos

      93% Important

      Write letters and memos.

    4. Face-to-face discussions

      93% Important

      Talk with people face-to-face.

    5. Telephone

      92% Important

      Talk on the telephone.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.

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