Ticket Salespersons sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues, and collect fares on transport vehicles.

    You can work as a Ticket Salesperson without formal qualifications. Some on the job training may be provided.

    Tasks

    • receiving customers' requests, accepting payments, collecting fares from passengers, and issuing tickets, receipts and change
    • answering inquiries about charges, routes, schedules, reservations, coming attractions and fares
    • checking service availability and times, and making reservations
    • contacting customers to cancel or confirm reservations
    • organising displays of service availability, times and other information
    • collecting tickets and change from depot clerks
    • signalling drivers to stop and proceed
    • overseeing passengers' safety in emergency circumstances, and opening and closing vehicle doors
    • assisting passengers to board and alight from vehicles and assisting passengers with baggage

    More about Ticket Salespersons

    All Ticket Salespersons

    All Ticket Salespersons

    • $1,035 Weekly Pay
    • Moderate Future Growth
    • Lower unemployment Unemployment
    • 25,700 workers Employment Size
    • Entry level Skill level rating
    • 45% Full-Time Full-Time Share
    • 41 hours Average full-time
    • 34 years Average age
    • 67% female Gender Share

    The number of people working as Ticket Salespersons (in their main job) grew very strongly over the past 5 years and is expected to grow over the next 5 years:
    from 25,700 in 2018 to 27,400 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 13,000 job openings over 5 years (that's about 2,600 a year).

    • Size: This is a large occupation.
    • Unemployment: Unemployment was below average in 2018.
    • Location: Ticket Salespersons work in many regions of Australia.
    • Industries: Most work in Transport, Postal and Warehousing; Information Media and Telecommunications; and Administrative and Support Services.
    • Earnings: Full-time workers on an adult wage earn around $1,035 per week (lower than the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Around half work full-time (45%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 34 years (compared to the average of 40 years). Many workers are under 25 years of age (31%).
    • Gender: 67% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200815400
    200917400
    201016800
    201115400
    201221700
    201316500
    201410600
    201516900
    201614600
    201718500
    201825700
    202327400

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsTicket SalespersonsAll Jobs Average
    Full-Time Earnings10351460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Transport, Postal and Warehousing49.6
    Information Media and Telecommunications21.7
    Administrative and Support Services8.1
    Accommodation and Food Services7.3
    Other Industries13.3

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateTicket SalespersonsAll Jobs Average
    NSW34.831.6
    VIC26.425.6
    QLD21.120.0
    SA4.47.0
    WA8.910.8
    TAS1.82.0
    NT1.11.0
    ACT1.51.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketTicket SalespersonsAll Jobs AverageAll Jobs Average
    15-1915.5-5.05.0
    20-2415.4-9.39.3
    25-3421.0-22.922.9
    35-4417.1-22.022.0
    45-5417.1-21.621.6
    55-597.0-9.09.0
    60-644.2-6.06.0
    65 and Over2.6-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationTicket SalespersonsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate3.8-10.110.1
    Bachelor degree15.0-21.821.8
    Advanced Diploma/Diploma13.5-11.611.6
    Certificate III/IV13.3-21.121.1
    Year 1234.0-18.118.1
    Year 117.4-4.84.8
    Year 10 and below13.0-12.512.5

    You can work as a Ticket Salesperson without formal qualifications. Some on the job training may be provided.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Retail Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Ticket Salespersons that provide good customer service, are reliable and well presented.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      77% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Computers and Electronics

      59% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    3. Transportation

      59% Skill level

      Moving people or goods by air, rail, sea, or road.

    4. Geography

      58% Skill level

      Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

    5. English Language

      53% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Contact With Others

      100% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    2. Repeating Same Tasks

      98% Important

      How important is it to repeat the same tasks or activities (e.g., key entry) over and over, without stopping?

    3. Indoors, Heat Controlled

      95% Important

      How often do you work indoors with access to heating or cooling?

    4. Being Exact or Accurate

      94% Important

      How important is being very exact or highly accurate?

    5. Deal With External Customers

      92% Important

      How important is it to work with customers or the public?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

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