Ticket Sellers sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues. They may take tickets, issue boarding passes, or assist in the use of self-check systems. They may also work in call centres.

Specialisations: Booking Clerk, Reservations Clerk.

You can work as a Ticket Seller without formal qualifications. Some on the job training may be provided.

Tasks

  • Receives customers' requests, accepts payments, collects money, and issues tickets, receipts and change.
  • Answers inquiries about charges, routes, schedules, reservations, coming attractions and fares.
  • Contacts customers to cancel or confirm reservations.

More about Ticket Salespersons

All Ticket Salespersons

  • $1,035 Weekly Pay
  • Moderate Future Growth
  • Lower unemployment Unemployment

Ticket Sellers

  • 15,400 workers Employment Size
  • Entry level Skill level rating
  • 43% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 33 years Average age
  • 68% female Gender Share

The number of people working as Ticket Sellers (in their main job) stayed about the same over 5 years:
from 15,900 in 2011 to 15,400 in 2016.

  • Size: This is a medium sized occupation.
  • Location: Ticket Sellers work in many regions of Australia.
  • Industries: Most work in Transport, Postal and Warehousing; Information Media and Telecommunications; and Administrative and Support Services.
  • Full-time: Less than half work full-time (43%, less than the average of 66%), showing there are many opportunities to work part-time.
  • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 33 years (compared to the average of 40 years). Many workers are under 25 years of age (32%).
  • Gender: 68% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

No data is available for the selected graph for this Occupation.

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Transport, Postal and Warehousing48.3
Information Media and Telecommunications22.5
Administrative and Support Services8.4
Accommodation and Food Services7.5
Other Industries13.3

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateTicket SellersAll Jobs Average
NSW34.831.6
VIC25.225.6
QLD21.620.0
SA4.57.0
WA9.310.8
TAS1.92.0
NT1.11.0
ACT1.61.9

Age Profile

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketTicket SellersAll Jobs AverageAll Jobs Average
15-1916.2-5.05.0
20-2415.7-9.39.3
25-3421.4-22.922.9
35-4416.8-22.022.0
45-5416.5-21.621.6
55-596.8-9.09.0
60-644.1-6.06.0
65 and Over2.5-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationTicket SellersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate3.5-10.110.1
Bachelor degree15.0-21.821.8
Advanced Diploma/Diploma13.7-11.611.6
Certificate III/IV13.1-21.121.1
Year 1234.4-18.118.1
Year 117.4-4.84.8
Year 10 and below13.0-12.512.5

You can work as a Ticket Seller without formal qualifications. Some on the job training may be provided.

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Retail Services VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

The course listings on this page are provided by Good Education Group.

Employers look for Ticket Salespersons that provide good customer service, are reliable and well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    77% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Computers and electronics

    59% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  3. Transportation

    59% Skill level

    Moving people or goods by air, rail, sea, or road.

  4. Geography

    58% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  5. English language

    53% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    100% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Repeating same tasks

    98% Important

    Repeat the same tasks or activities (e.g., key entry) over and over, without stopping.

  3. Indoors, heat controlled

    95% Important

    Work indoors with access to heating or cooling.

  4. Being exact or accurate

    94% Important

    Be very exact or highly accurate.

  5. Contact with the public

    92% Important

    Work with customers or the public.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

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