Ticket Collector or Ushers collect tickets or admission passes and usher patrons to their seats at an entertainment, sporting or recreational venue, prepare the venue before an event and lock up premises afterwards.

Also known as: Venue Attendant.

Specialisations: Entertainment Usher, Gatekeeper, Turnstile Attendant.

You can work as a Ticket Collector or Usher without formal qualifications. Some on the job training may be provided. Traineeships may be available.

Tasks

  • Issues tickets to patrons, accepts payments and gives change.
  • Answers enquiries concerning admission prices, event schedules and coming attractions.
  • Keeps daily balance sheet of cash received and tickets sold.
  • Fills reservations by telephone or mail.
  • Checks ticket stubs and shows patrons to seats.
  • Distributes programmes.
  • Stores clothing, luggage and other articles for patrons and employees of an establishment, and issues claim checks or tickets for their return.

All Other Miscellaneous Labourers

  • $1,224 Weekly Pay
  • Stable Future Growth
  • Higher Unemployment Unemployment

Ticket Collectors and Ushers

  • 2,600 workers Employment Size
  • Entry level Skill level rating
  • 11% Full-Time Full-Time Share
  • 43 hours Average full-time
  • 25 years Average age
  • 46% female Gender Share

The number of people working as Ticket Collectors and Ushers (in their main job) fell over 5 years:
from 2,800 in 2011 to 2,600 in 2016.

  • Size: This is a very small occupation.
  • Location: Ticket Collectors and Ushers work in many regions of Australia.
  • Industries: Most work in Arts and Recreation Services; Information Media and Telecommunications; and Public Administration and Safety.
  • Full-time: Less than half work full-time (11%, less than the average of 66%), showing there are many opportunities to work part-time.
  • Hours: Full-time workers spend around 43 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 25 years (compared to the average of 40 years). Many workers are under 25 years of age (49%).
  • Gender: 46% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

No data is available for the selected graph for this Occupation.

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Arts and Recreation Services40.9
Information Media and Telecommunications31.4
Public Administration and Safety4.4
Retail Trade3.7
Other Industries19.6

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateTicket Collectors and UshersAll Jobs Average
NSW28.331.6
VIC25.625.6
QLD20.420.0
SA7.27.0
WA15.110.8
TAS1.42.0
NT0.51.0
ACT1.51.9

Age Profile

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketTicket Collectors and UshersAll Jobs AverageAll Jobs Average
15-1926.4-5.05.0
20-2422.2-9.39.3
25-3411.8-22.922.9
35-446.4-22.022.0
45-548.7-21.621.6
55-596.3-9.09.0
60-645.8-6.06.0
65 and Over12.3-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationTicket Collectors and UshersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate3.0-10.110.1
Bachelor degree13.8-21.821.8
Advanced Diploma/Diploma8.2-11.611.6
Certificate III/IV10.7-21.121.1
Year 1236.5-18.118.1
Year 119.6-4.84.8
Year 10 and below18.2-12.512.5

You can work as a Ticket Collector or Usher without formal qualifications. Some on the job training may be provided. Traineeships may be available.

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.

Or check out related courses on Job Outlook.

The course listings on this page are provided by Good Education Group.

Employers look for Labourers who are reliable, have a good work ethic and can work well in a team.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    62% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Public safety and security

    41% Skill level

    Use of equipment, rules and ideas to protect people, data, property, and institutions.

  3. English language

    41% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  4. Sales and marketing

    40% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  5. Communications and media

    36% Skill level

    Media production, communication, and dissemination. Includes written, spoken, and visual media.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-3031.00 - Ushers, Lobby Attendants, and Ticket Takers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact with people

    97% Important

    Have contact with people by telephone, face-to-face, or any other way.

  2. Indoors, heat controlled

    96% Important

    Work indoors with access to heating or cooling.

  3. Face-to-face discussions

    94% Important

    Talk with people face-to-face.

  4. Contact with the public

    91% Important

    Work with customers or the public.

  5. Physically close to people

    85% Important

    Work physically close to other people.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-3031.00 - Ushers, Lobby Attendants, and Ticket Takers.

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