Travel Agency Managers manage travel agencies.

    You can work as a Travel Agency Manager without formal qualifications, however, a course in travel, tourism or a related field may be useful. VET (Vocational Education and Training) and university are both common study pathways for Travel Agency Managers.

    Tasks

    • Determines product structure and service standards.
    • Formulates and implements purchasing and marketing policies, and sets prices.
    • Promotes and advertises the establishment's goods and services.
    • Sells services to customers.
    • Keeps track of product availability (e.g. tour packages) and financial transactions.
    • Undertakes budgeting for the establishment.
    • Controls selection, training and supervision of staff.
    • Ensures compliance with occupational health and safety regulations.

    All Retail Managers

    • $1,440 Weekly Pay
    • Stable Future Growth
    • Lower unemployment Unemployment

    Travel Agency Managers

    • 1,800 workers Employment Size
    • High skill Skill level rating
    • 86% Full-Time Full-Time Share
    • 47 hours Average full-time
    • 43 years Average age
    • 57% female Gender Share

    The number of people working as Travel Agency Managers (in their main job) grew very strongly over 5 years:
    from 1,300 in 2011 to 1,800 in 2016.

    • Size: This is a very small occupation.
    • Location: Travel Agency Managers work in many parts of Australia. New South Wales has a large share of workers.
    • Industries: Most work in Administrative and Support Services; Transport, Postal and Warehousing; and Accommodation and Food Services.
    • Full-time: Most work full-time (86%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 47 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 43 years (compared to the average of 40 years).
    • Gender: 57% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Administrative and Support Services83.2
    Transport, Postal and Warehousing10.7
    Accommodation and Food Services1.4
    Public Administration and Safety1.4
    Other Industries3.3

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateTravel Agency ManagersAll Jobs Average
    NSW39.331.6
    VIC22.925.6
    QLD19.920.0
    SA6.27.0
    WA8.710.8
    TAS1.62.0
    NT0.31.0
    ACT1.21.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketTravel Agency ManagersAll Jobs AverageAll Jobs Average
    15-190.0-5.05.0
    20-242.3-9.39.3
    25-3423.9-22.922.9
    35-4428.2-22.022.0
    45-5424.9-21.621.6
    55-597.8-9.09.0
    60-645.3-6.06.0
    65 and Over7.6-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationTravel Agency ManagersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate9.8-10.110.1
    Bachelor degree27.1-21.821.8
    Advanced Diploma/Diploma28.4-11.611.6
    Certificate III/IV10.4-21.121.1
    Year 1219.4-18.118.1
    Year 111.8-4.84.8
    Year 10 and below3.1-12.512.5

    You can work as a Travel Agency Manager without formal qualifications, however, a course in travel, tourism or a related field may be useful. VET (Vocational Education and Training) and university are both common study pathways for Travel Agency Managers.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Retail Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Retail Managers who provide good customer service, have strong people skills, are organised and well presented. Employers also value responsible and trustworthy managers.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      68% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Sales and Marketing

      64% Skill level

      Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

    3. English Language

      61% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Clerical

      58% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    5. Computers and Electronics

      57% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3041.00 - Travel Agents.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Telephone

      100% Important

      How often do you talk on the telephone?

    2. Electronic Mail

      100% Important

      How often do you use electronic mail?

    3. Spend Time Sitting

      97% Important

      How much time do you spend sitting?

    4. Being Exact or Accurate

      96% Important

      How important is being very exact or highly accurate?

    5. Contact With Others

      89% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3041.00 - Travel Agents.

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