Other Hospitality, Retail and Service Managers includes occupations such as Boarding Kennel or Cattery Operators, Cinema or Theatre Managers, Facilities Managers, Financial Institution Branch Managers and Equipment Hire Managers.

    You can work as an Other Hospitality, Retail or Service Manager without formal qualifications, however, managerial experience or experience in a related role may be needed. VET (Vocational Education and Training) and university are both common study pathways for Other Hospitality, Retail and Service Managers.

    Tasks

    • organises and controls the operations of an establishment which offers temporary boarding for dogs and cats
    • organises and controls the operations of a cinema or theatre registration or licensing may be required
    • organises, controls and coordinates the strategic and operational management of facilities in a public or private organisation
    • organises and controls the general operational activities of a branch of a bank, building society, credit union or similar financial institution

    All Other Hospitality, Retail and Service Managers

    • $1,806 Weekly Pay
    • Moderate Future Growth
    • Lower unemployment Unemployment
    • 74,700 workers Employment Size
    • High skill Skill level rating
    • 85% Full-Time Full-Time Share
    • 46 hours Average full-time
    • 46 years Average age
    • 33% female Gender Share

    The number of people working as Other Hospitality, Retail and Service Managers (in their main job) grew very strongly over the past 5 years and is expected to grow over the next 5 years:
    from 74,700 in 2018 to 80,200 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 50,000 job openings over 5 years (that's about 10,000 a year).

    • Size: This is a very large occupation.
    • Unemployment: Unemployment was below average in 2018.
    • Location: Other Hospitality, Retail and Service Managers work in many regions of Australia.
    • Industries: They work in many industries such as Financial and Insurance Services; Rental, Hiring and Real Estate Services; and Construction.
    • Earnings: Full-time workers on an adult wage earn around $1,806 per week (very high compared to the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Most work full-time (85%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 46 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 46 years (compared to the average of 40 years). Many workers are 45 years or older (54%).
    • Gender: 33% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200849300
    200958000
    201061000
    201168500
    201268500
    201360800
    201460500
    201570400
    201665800
    201772300
    201874700
    202380200

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsOther Hospitality, Retail and Service ManagersAll Jobs Average
    Full-Time Earnings18061460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Financial and Insurance Services20.3
    Rental, Hiring and Real Estate Services11.2
    Construction7.7
    Administrative and Support Services7.3
    Other Industries53.5

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateOther Hospitality, Retail and Service ManagersAll Jobs Average
    NSW34.231.6
    VIC24.325.6
    QLD18.920.0
    SA6.67.0
    WA11.010.8
    TAS1.82.0
    NT1.21.0
    ACT2.01.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketOther Hospitality, Retail and Service ManagersAll Jobs AverageAll Jobs Average
    15-190.4-5.05.0
    20-243.0-9.39.3
    25-3417.9-22.922.9
    35-4425.1-22.022.0
    45-5428.3-21.621.6
    55-5911.8-9.09.0
    60-647.7-6.06.0
    65 and Over5.9-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationOther Hospitality, Retail and Service ManagersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate8.1-10.110.1
    Bachelor degree18.2-21.821.8
    Advanced Diploma/Diploma16.4-11.611.6
    Certificate III/IV24.9-21.121.1
    Year 1218.4-18.118.1
    Year 114.3-4.84.8
    Year 10 and below9.8-12.512.5

    You can work as an Other Hospitality, Retail or Service Manager without formal qualifications, however, managerial experience or experience in a related role may be needed. VET (Vocational Education and Training) and university are both common study pathways for Other Hospitality, Retail and Service Managers.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality and Retail Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Hospitality, Retail and Service Managers who can communicate clearly in a team, provide good customer service and are well presented.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Administration and Management

      74% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    2. Customer and Personal Service

      72% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. Personnel and Human Resources

      63% Skill level

      Recruiting and training people, managing pay and other entitlements (like sick leave), and negotiating pay and conditions.

    4. Production and Processing

      62% Skill level

      Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

    5. Mathematics

      59% Skill level

      Arithmetic, algebra, geometry, calculus, or statistics.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Face-to-Face Discussions

      99% Important

      How often do you talk with people face-to-face?

    2. Telephone

      99% Important

      How often do you talk on the telephone?

    3. Electronic Mail

      97% Important

      How often do you use electronic mail?

    4. Structured versus Unstructured Work

      96% Important

      How much freedom do you have to decide on tasks, priorities, and goals?

    5. Contact With Others

      96% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 11-1021.00 - General and Operations Managers.

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