Hospitality, Retail and Service Managers (not covered elsewhere) includes jobs like Abattoir Manager, Laundrette Owner, Marina Manager, Nursing Agency Manager, Taxi Proprietor, and Weight Loss Centre Manager.

    There are several occupations in this group, which may have varying study pathways.

    Tasks

    • Plans, directs and co-ordinates the organisation, it's administration and the operation of the establishment.
    • Controls selection, training and supervision of staff.
    • Formulates and implements purchasing and marketing policies, and sets prices.
    • Promotes and advertises the establishment's goods and services.
    • Determines product mix, stock levels and service standards.
    • Sells goods and services to guests or customers and advises them on product or service use.
    • Maintains records of stock levels and financial transactions.
    • Maintains standards required by hygiene, safety and other relevant regulations.
    • Maintains standards of staff performance and goods or services to guests or customers.
    • Plans budgets and authorises expenditure.
    • Handles guest or customer complaints.
    • Plans and implements after-sales services to follow up guest or customer satisfaction, ensure performance of goods or services purchased, and modify and improve goods or services provided.
    • Liaises with other organisational units, service agents and guests or customers to identify and respond to guest or customer expectations.

    More about Other Hospitality, Retail and Service Managers

    All Other Hospitality, Retail and Service Managers

    • $1,806 Weekly Pay
    • Moderate Future Growth
    • Lower unemployment Unemployment

    Hospitality, Retail and Service Managers (not covered elsewhere)

    • 20,300 workers Employment Size
    • High skill Skill level rating
    • 82% Full-Time Full-Time Share
    • 48 hours Average full-time
    • 46 years Average age
    • 31% female Gender Share

    The number of people working as Hospitality, Retail and Service Managers (not covered elsewhere) (in their main job) grew strongly over 5 years:
    from 17,700 in 2011 to 20,300 in 2016.

    • Size: This is a medium sized occupation.
    • Location: Hospitality, Retail and Service Managers (not covered elsewhere) work in many regions of Australia.
    • Industries: They work in many industries such as Professional, Scientific and Technical Services; Transport, Postal and Warehousing; and Administrative and Support Services.
    • Full-time: Most work full-time (82%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 48 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 46 years (compared to the average of 40 years). Many workers are 45 years or older (55%).
    • Gender: 31% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services14.3
    Transport, Postal and Warehousing12.2
    Administrative and Support Services11.0
    Other Services10.9
    Other Industries51.6

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateHospitality, Retail and Service Managers (not covered elsewhere)All Jobs Average
    NSW34.231.6
    VIC23.925.6
    QLD19.120.0
    SA6.37.0
    WA11.110.8
    TAS1.92.0
    NT1.31.0
    ACT2.21.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketHospitality, Retail and Service Managers (not covered elsewhere)All Jobs AverageAll Jobs Average
    15-190.3-5.05.0
    20-242.3-9.39.3
    25-3417.1-22.922.9
    35-4425.5-22.022.0
    45-5427.7-21.621.6
    55-5911.6-9.09.0
    60-647.9-6.06.0
    65 and Over7.7-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationHospitality, Retail and Service Managers (not covered elsewhere)All Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate8.5-10.110.1
    Bachelor degree19.2-21.821.8
    Advanced Diploma/Diploma14.6-11.611.6
    Certificate III/IV24.0-21.121.1
    Year 1217.7-18.118.1
    Year 114.3-4.84.8
    Year 10 and below11.7-12.512.5

    There are several occupations in this group, which may have varying study pathways.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality and Retail Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Hospitality, Retail and Service Managers who can communicate clearly in a team, provide good customer service and are well presented.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      77% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Education and Training

      61% Skill level

      Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    3. Administration and Management

      60% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    4. Sales and Marketing

      59% Skill level

      Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

    5. English Language

      54% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-1011.00 - First-Line Supervisors of Retail Sales Workers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Telephone

      100% Important

      How often do you talk on the telephone?

    2. Contact With Others

      97% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    3. Deal With External Customers

      94% Important

      How important is it to work with customers or the public?

    4. Face-to-Face Discussions

      93% Important

      How often do you talk with people face-to-face?

    5. Indoors, Heat Controlled

      92% Important

      How often do you work indoors with access to heating or cooling?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-1011.00 - First-Line Supervisors of Retail Sales Workers.

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