ICT Sales Professionals manage client accounts and represent companies in selling a range of computer hardware, software and other ICT goods and services to industrial, business, professional and other organisations.

    Either extensive experience or a formal qualification in information technology, business management or another related field is needed to work as an ICT Sales Professional. VET (Vocational Education and Training) and university are both common study pathways for ICT Sales Professionals.

    Tasks

    • compiling lists of prospective client businesses using trade directories and other sources
    • acquiring and updating knowledge of employer's and competitors' goods and services, and market conditions
    • visiting regular and prospective client businesses to establish and act on selling opportunities
    • assessing customers' needs and explaining the goods and services which meet their needs
    • promoting employers' ICT goods and services to existing and prospective clients
    • quoting and negotiating prices and credit terms, and completing contracts and recording orders
    • arranging delivery of goods, installation of equipment and the provision of services
    • reporting to sales management on sales made and the marketability of ICT goods and services
    • following up with clients to ensure satisfaction with ICT goods and services purchased, arranging modifications and resolving any problems arising
    • preparing sales reports, and maintaining and submitting records of business expenses incurred

    More about ICT Sales Professionals

    All ICT Sales Professionals

    All ICT Sales Professionals

    • $2,951 Weekly Pay
    • Stable Future Growth
    • Average unemployment Unemployment
    • 16,500 workers Employment Size
    • Very high skill Skill level rating
    • 92% Full-Time Full-Time Share
    • 44 hours Average full-time
    • 39 years Average age
    • 25% female Gender Share

    The number of people working as ICT Sales Professionals (in their main job) grew strongly over the past 5 years and is expected to stay about the same over the next 5 years:
    from 16,500 in 2018 to 16,300 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 9,000 job openings over 5 years (that's about 1,800 a year).

    • Size: This is a medium sized occupation.
    • Unemployment: Unemployment was average in 2018.
    • Location: ICT Sales Professionals work in many parts of Australia. New South Wales has a large share of workers.
    • Industries: Most work in Professional, Scientific and Technical Services; Information Media and Telecommunications; and Wholesale Trade.
    • Earnings: Full-time workers on an adult wage earn around $2,951 per week (very high compared to the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Most work full-time (92%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 44 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 39 years (compared to the average of 40 years).
    • Gender: 25% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200816100.0
    200915000
    201012800
    201115000
    201214300
    201315100
    201413000
    201514300
    201615500
    201712300
    201816500
    202316300

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsICT Sales ProfessionalsAll Jobs Average
    Full-Time Earnings29511460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services44.4
    Information Media and Telecommunications22.0
    Wholesale Trade13.5
    Retail Trade10.6
    Other Industries9.5

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateICT Sales ProfessionalsAll Jobs Average
    NSW43.731.6
    VIC29.425.6
    QLD12.920.0
    SA4.27.0
    WA6.510.8
    TAS0.82.0
    NT0.21.0
    ACT2.41.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketICT Sales ProfessionalsAll Jobs AverageAll Jobs Average
    15-190.8-5.05.0
    20-245.7-9.39.3
    25-3427.5-22.922.9
    35-4433.7-22.022.0
    45-5422.9-21.621.6
    55-595.7-9.09.0
    60-642.6-6.06.0
    65 and Over1.1-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationICT Sales ProfessionalsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate14.5-10.110.1
    Bachelor degree35.8-21.821.8
    Advanced Diploma/Diploma13.7-11.611.6
    Certificate III/IV8.5-21.121.1
    Year 1221.6-18.118.1
    Year 112.7-4.84.8
    Year 10 and below3.2-12.512.5

    Either extensive experience or a formal qualification in information technology, business management or another related field is needed to work as an ICT Sales Professional. VET (Vocational Education and Training) and university are both common study pathways for ICT Sales Professionals.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Information and Communications Technology VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for ICT Sales Professionals who have strong interpersonal skills and provide good customer service.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Sales and Marketing

      68% Skill level

      Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

    2. Customer and Personal Service

      65% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. Computers and Electronics

      54% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    4. Mathematics

      53% Skill level

      Arithmetic, algebra, geometry, calculus, or statistics.

    5. English Language

      52% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Electronic Mail

      100% Important

      How often do you use electronic mail?

    2. Telephone

      100% Important

      How often do you talk on the telephone?

    3. Structured versus Unstructured Work

      94% Important

      How much freedom do you have to decide on tasks, priorities, and goals?

    4. Frequency of Decision Making

      94% Important

      How often do you make decisions that affect other people?

    5. Contact With Others

      91% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

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