ICT Account Managers manage sales of computer hardware, software and services to existing account clients and identify further sales opportunities within these accounts, build new account clients, manage customer satisfaction and retention, and coordinate the preparation and presentation of ICT sales proposals and tenders.

    Either extensive experience or a formal qualification in information technology, business management or another related field is needed to work as an ICT Account Manager. VET (Vocational Education and Training) and university are both common study pathways for ICT Account Managers.

    Tasks

    • Compiles lists of prospective client businesses using trade directories and other sources.
    • Acquires and updates knowledge of employer's and competitors' goods and services, and market conditions.
    • Follows up with clients to ensure satisfaction with ICT goods and services purchased, arranges modifications and resolves any problems that arise.

    More about ICT Sales Professionals

    All ICT Sales Professionals

    • $2,951 Weekly Pay
    • Stable Future Growth
    • Average unemployment Unemployment

    ICT Account Managers

    • 4,200 workers Employment Size
    • Very high skill Skill level rating
    • 94% Full-Time Full-Time Share
    • 44 hours Average full-time
    • 39 years Average age
    • 31% female Gender Share

    The number of people working as ICT Account Managers (in their main job) grew moderately over 5 years:
    from 3,900 in 2011 to 4,200 in 2016.

    • Size: This is a very small occupation.
    • Location: ICT Account Managers work in many parts of Australia. New South Wales has a large share of workers.
    • Industries: Most work in Professional, Scientific and Technical Services; Information Media and Telecommunications; and Wholesale Trade.
    • Full-time: Most work full-time (94%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 44 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 39 years (compared to the average of 40 years).
    • Gender: 31% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services48.5
    Information Media and Telecommunications19.9
    Wholesale Trade15.0
    Retail Trade6.7
    Other Industries9.9

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateICT Account ManagersAll Jobs Average
    NSW45.731.6
    VIC28.825.6
    QLD10.920.0
    SA4.87.0
    WA5.710.8
    TAS0.92.0
    NT0.21.0
    ACT3.01.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketICT Account ManagersAll Jobs AverageAll Jobs Average
    15-190.3-5.05.0
    20-243.8-9.39.3
    25-3430.5-22.922.9
    35-4435.6-22.022.0
    45-5421.8-21.621.6
    55-595.1-9.09.0
    60-642.3-6.06.0
    65 and Over0.7-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationICT Account ManagersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate13.6-10.110.1
    Bachelor degree37.8-21.821.8
    Advanced Diploma/Diploma14.5-11.611.6
    Certificate III/IV8.3-21.121.1
    Year 1220.7-18.118.1
    Year 112.3-4.84.8
    Year 10 and below2.8-12.512.5

    Either extensive experience or a formal qualification in information technology, business management or another related field is needed to work as an ICT Account Manager. VET (Vocational Education and Training) and university are both common study pathways for ICT Account Managers.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Information and Communications Technology VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for ICT Sales Professionals who have strong interpersonal skills and provide good customer service.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Sales and Marketing

      68% Skill level

      Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

    2. Customer and Personal Service

      65% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. Computers and Electronics

      54% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    4. Mathematics

      53% Skill level

      Arithmetic, algebra, geometry, calculus, or statistics.

    5. English Language

      52% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Electronic Mail

      100% Important

      How often do you use electronic mail?

    2. Telephone

      100% Important

      How often do you talk on the telephone?

    3. Structured versus Unstructured Work

      94% Important

      How much freedom do you have to decide on tasks, priorities, and goals?

    4. Frequency of Decision Making

      94% Important

      How often do you make decisions that affect other people?

    5. Contact With Others

      91% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

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