ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

    Either extensive experience or a formal qualification in information technology is needed to work as an ICT Support Technician. VET (Vocational Education and Training) and university are both common study pathways for ICT Support Technicians.

    Tasks

    • determining software and hardware requirements to provide solutions to problems
    • responding to inquiries about software and hardware problems
    • adapting existing programs to meet users' requirements
    • installing and downloading appropriate software
    • ensuring efficient use of applications and equipment
    • implementing computer networks
    • designing and maintaining web sites
    • repairing and replacing peripheral equipment such as terminals, printers and modems
    • may work in a call centre

    More about ICT Support Technicians

    All ICT Support Technicians

    All ICT Support Technicians

    • $1,498 Weekly Pay
    • Strong Future Growth
    • Unavailable Unemployment
    • 65,300 workers Employment Size
    • High skill Skill level rating
    • 83% Full-Time Full-Time Share
    • 41 hours Average full-time
    • 36 years Average age
    • 22% female Gender Share

    The number of people working as ICT Support Technicians (in their main job) grew very strongly over 5 years:
    from 54,800 in 2014 to 65,300 in 2019.

    Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.

    • Size: This is a very large occupation.
    • Location: ICT Support Technicians work in many regions of Australia.
    • Industries: Most work in Professional, Scientific and Technical Services; Education and Training; and Public Administration and Safety.
    • Earnings: Full-time workers on an adult wage earn around $1,498 per week (similar to the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Most work full-time (83%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 36 years (compared to the average of 40 years).
    • Gender: 22% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
    YearNumber of Workers
    200946700
    201049500
    201151800
    201254100
    201351900
    201454800
    201553700
    201653400
    201756600
    201866800
    201965300
    202474400

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsICT Support TechniciansAll Jobs Average
    Full-Time Earnings14981460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services33.4
    Education and Training12.6
    Public Administration and Safety10.5
    Information Media and Telecommunications6.7
    Other Industries36.8

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateICT Support TechniciansAll Jobs Average
    NSW34.731.6
    VIC26.825.6
    QLD16.920.0
    SA6.57.0
    WA8.610.8
    TAS1.62.0
    NT0.81.0
    ACT4.01.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketICT Support TechniciansAll Jobs AverageAll Jobs Average
    15-191.8-5.05.0
    20-249.9-9.39.3
    25-3433.3-22.922.9
    35-4427.4-22.022.0
    45-5417.2-21.621.6
    55-595.6-9.09.0
    60-643.1-6.06.0
    65 and Over1.6-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationICT Support TechniciansAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate12.2-10.110.1
    Bachelor degree30.8-21.821.8
    Advanced Diploma/Diploma18.6-11.611.6
    Certificate III/IV13.8-21.121.1
    Year 1219.0-18.118.1
    Year 112.3-4.84.8
    Year 10 and below3.3-12.512.5

    Either extensive experience or a formal qualification in information technology is needed to work as an ICT Support Technician. VET (Vocational Education and Training) and university are both common study pathways for ICT Support Technicians.

    Membership with Australian Computer Society may be useful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Information and Communications Technology VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for ICT Support Technicians who are reliable, work well in a team and have a strong work ethic.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Computers and electronics

      85% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    2. Customer and personal service

      76% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. Clerical

      64% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    4. English language

      60% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    5. Telecommunications

      54% Skill level

      Transmission, broadcasting, switching, control, and operation of telecommunications systems.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1151.00 - Computer User Support Specialists.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Electronic mail

      100% Important

      Use electronic mail.

    2. Telephone

      100% Important

      Talk on the telephone.

    3. Face-to-face discussions

      94% Important

      Talk with people face-to-face.

    4. Contact with people

      94% Important

      Have contact with people by telephone, face-to-face, or any other way.

    5. Being exact or accurate

      89% Important

      Be very exact or highly accurate.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1151.00 - Computer User Support Specialists.

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