Community Workers facilitate community development initiatives and collective solutions within a community to address issues, needs and problems associated with recreational, health, housing, employment and other welfare matters.

Specialisations: Community Development Officer, Community Support Worker, Housing Officer.

You usually need a formal qualification in community services, social work, or social sciences to work as a Community Worker. VET (Vocational Education and Training) and university are both common study pathways for Community Workers.

Tasks

  • Assesses community needs and resources for health, welfare, housing, employment, training and other facilities and services.
  • Liaises with community groups, welfare agencies, government bodies and private businesses about community issues and promotes awareness of community resources and services.

All Welfare Support Workers

  • $1,328 Weekly Pay
  • Strong Future Growth
  • Lower unemployment Unemployment

Community Workers

  • 24,400 workers Employment Size
  • High skill Skill level rating
  • 61% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 45 years Average age
  • 80% female Gender Share

The number of people working as Community Workers (in their main job) stayed about the same over 5 years:
from 24,200 in 2011 to 24,400 in 2016.

  • Size: This is a medium sized occupation.
  • Location: Community Workers work in many regions of Australia.
  • Industries: Most work in Health Care and Social Assistance; Public Administration and Safety; and Other Services.
  • Full-time: Many work full-time (61%, similar to the average of 66%).
  • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 45 years (compared to the average of 40 years). Many workers are 45 years or older (53%).
  • Gender: 80% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

No data is available for the selected graph for this Occupation.

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Health Care and Social Assistance62.7
Public Administration and Safety17.5
Other Services5.3
Education and Training3.6
Other Industries10.9

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateCommunity WorkersAll Jobs Average
NSW29.431.6
VIC24.925.6
QLD15.820.0
SA9.97.0
WA12.510.8
TAS2.92.0
NT2.61.0
ACT1.81.9

Age Profile

Age Profile (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketCommunity WorkersAll Jobs AverageAll Jobs Average
15-190.3-5.05.0
20-243.6-9.39.3
25-3419.0-22.922.9
35-4424.4-22.022.0
45-5427.8-21.621.6
55-5912.7-9.09.0
60-648.5-6.06.0
65 and Over3.8-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationCommunity WorkersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate13.5-10.110.1
Bachelor degree26.8-21.821.8
Advanced Diploma/Diploma26.8-11.611.6
Certificate III/IV18.3-21.121.1
Year 127.5-18.118.1
Year 112.3-4.84.8
Year 10 and below4.9-12.512.5

You usually need a formal qualification in community services, social work, or social sciences to work as a Community Worker. VET (Vocational Education and Training) and university are both common study pathways for Community Workers.

Membership with the Australian Community Workers Association may be useful.

Checks, licences and tickets

You may need:

  • national police check
  • working with children check

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Community Services VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

Useful links and resources


The course listings on this page are provided by Good Education Group.

Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Psychology

    74% Skill level

    Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

  2. Customer and Personal Service

    71% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Therapy and Counseling

    70% Skill level

    Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

  4. Clerical

    59% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  5. Sociology and Anthropology

    55% Skill level

    Group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1093.00 - Social and Human Service Assistants.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact With Others

    99% Important

    How much do you have contact with people (face-to-face, by telephone, or any other way)?

  2. Telephone

    98% Important

    How often do you talk on the telephone?

  3. Face-to-Face Discussions

    97% Important

    How often do you talk with people face-to-face?

  4. Electronic Mail

    91% Important

    How often do you use electronic mail?

  5. Indoors, Heat Controlled

    87% Important

    How often do you work indoors with access to heating or cooling?

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1093.00 - Social and Human Service Assistants.

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