Family Support Workers assist the work of Social Workers and Welfare Workers by providing services and support to families.

    You usually need a formal qualification in community services, social welfare, health, or allied areas to work as a Family Support Worker. VET (Vocational Education and Training) and university are both common study pathways for Family Support Workers.

    Tasks

    • Assesses clients' needs and plans, develops and implements educational, training and support programs.
    • Interviews clients and assesses the nature and extent of difficulties.
    • Monitors and reports on the progress of clients.
    • Refers clients to agencies that can provide additional help.

    All Welfare Support Workers

    • $1,328 Weekly Pay
    • Strong Future Growth
    • Lower unemployment Unemployment

    Family Support Workers

    • 3,400 workers Employment Size
    • High skill Skill level rating
    • 51% Full-Time Full-Time Share
    • 41 hours Average full-time
    • 43 years Average age
    • 87% female Gender Share

    The number of people working as Family Support Workers (in their main job) grew very strongly over 5 years:
    from 3,000 in 2011 to 3,400 in 2016.

    • Size: This is a very small occupation.
    • Location: Family Support Workers work in many parts of Australia. The Northern Territory has a large share of workers.
    • Industries: Most work in Health Care and Social Assistance; Public Administration and Safety; and Other Services.
    • Full-time: Around half work full-time (51%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 43 years (compared to the average of 40 years).
    • Gender: 87% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Health Care and Social Assistance70.1
    Public Administration and Safety19.1
    Other Services5.7
    Education and Training2.5
    Other Industries2.6

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateFamily Support WorkersAll Jobs Average
    NSW28.131.6
    VIC23.225.6
    QLD20.720.0
    SA7.97.0
    WA8.810.8
    TAS3.02.0
    NT7.01.0
    ACT1.11.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketFamily Support WorkersAll Jobs AverageAll Jobs Average
    15-190.4-5.05.0
    20-245.6-9.39.3
    25-3422.4-22.922.9
    35-4426.9-22.022.0
    45-5425.8-21.621.6
    55-5910.6-9.09.0
    60-645.6-6.06.0
    65 and Over2.6-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationFamily Support WorkersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate11.8-10.110.1
    Bachelor degree30.5-21.821.8
    Advanced Diploma/Diploma28.9-11.611.6
    Certificate III/IV12.2-21.121.1
    Year 127.5-18.118.1
    Year 112.6-4.84.8
    Year 10 and below6.6-12.512.5

    You usually need a formal qualification in community services, social welfare, health, or allied areas to work as a Family Support Worker. VET (Vocational Education and Training) and university are both common study pathways for Family Support Workers.

    Membership with the Australian Community Workers Association may be useful.

    Checks, licences and tickets

    You may need:

    • national police check
    • working with children check

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Community Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Welfare Support Workers who are caring, compassionate and empathetic, and can communicate well with others.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Therapy and Counseling

      87% Skill level

      Diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and career counselling and guidance.

    2. Psychology

      71% Skill level

      Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

    3. Customer and Personal Service

      67% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    4. English Language

      58% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    5. Clerical

      52% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1021.00 - Child, Family, and School Social Workers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Telephone

      100% Important

      How often do you talk on the telephone?

    2. Contact With Others

      99% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    3. Face-to-Face Discussions

      98% Important

      How often do you talk with people face-to-face?

    4. Electronic Mail

      96% Important

      How often do you use electronic mail?

    5. Work With Work Group or Team

      93% Important

      How important is it to work with others in a group or team?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 21-1021.00 - Child, Family, and School Social Workers.

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