Cafe Workers sell and serve food and beverages for consumption on premises in cafes and similar establishments.

Also known as: Cafe Assistant or Cafe Attendant.

Specialisations: Canteen Attendant.

You can work as a Cafe Worker without formal qualifications. Some on the job training may be provided. Training may also be available through VET (Vocational Education and Training).

Tasks

  • preparing and serving food and beverages for consumption on the premises
  • taking customers' food and beverage orders
  • operating cash registers, accepting payments and preparing sales invoices
  • clearing away used dishes and cutlery from tables when customers are finished
  • cleaning and preparing tables for use
  • washing dishes, cutlery and cooking utensils
  • cleaning cafe equipment such as coffee grinders, espresso machines and ice makers
  • participating in stocktakes and assisting in putting away new stock
  • providing backup to other cafe employees

All Cafe Workers

  • $1,030 Weekly Pay
  • Strong Future Growth
  • Average unemployment Unemployment
  • 24,900 workers Employment Size
  • Entry level Skill level rating
  • 19% Full-Time Full-Time Share
  • 43 hours Average full-time
  • 24 years Average age
  • 81% female Gender Share

The number of people working as Cafe Workers (in their main job) is about the same as 5 years ago and is expected to grow strongly over the next 5 years:
from 24,900 in 2018 to 27,500 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 28,000 job openings over 5 years (that's about 5,600 a year).

  • Size: This is a medium sized occupation.
  • Unemployment: Unemployment was average in 2018.
  • Location: Cafe Workers work in many regions of Australia.
  • Industries: Most work in Accommodation and Food Services; Education and Training; and Retail Trade.
  • Earnings: Full-time workers on an adult wage earn around $1,030 per week (lower than the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Less than half work full-time (19%, less than the average of 66%), showing there are many opportunities to work part-time.
  • Hours: Full-time workers spend around 43 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 24 years (compared to the average of 40 years). Many workers are under 25 years of age (50%).
  • Gender: 81% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
200814800
200919100
201021700
201118900
201220800
201324400
201422900
201526500
201626100
201725700
201824900
202327500

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsCafe WorkersAll Jobs Average
Full-Time Earnings10301460

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Accommodation and Food Services77.6
Education and Training6.2
Retail Trade5.4
Manufacturing3.5
Other Industries7.3

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateCafe WorkersAll Jobs Average
NSW31.031.6
VIC24.725.6
QLD19.520.0
SA7.97.0
WA11.410.8
TAS2.52.0
NT0.71.0
ACT2.21.9

Age Profile

Age Profile (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketCafe WorkersAll Jobs AverageAll Jobs Average
15-1931.1-5.05.0
20-2419.3-9.39.3
25-3415.5-22.922.9
35-4411.7-22.022.0
45-5413.2-21.621.6
55-594.8-9.09.0
60-642.9-6.06.0
65 and Over1.5-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationCafe WorkersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate1.7-10.110.1
Bachelor degree8.7-21.821.8
Advanced Diploma/Diploma7.4-11.611.6
Certificate III/IV11.4-21.121.1
Year 1235.9-18.118.1
Year 1111.2-4.84.8
Year 10 and below23.7-12.512.5

You can work as a Cafe Worker without formal qualifications. Some on the job training may be provided. Training may also be available through VET (Vocational Education and Training).

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

The course listings on this page are provided by Good Education Group.

Employers look for Café workers who can interact with others, are reliable and well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    54% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English Language

    41% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Mathematics

    40% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  4. Education and Training

    39% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  5. Food Production

    33% Skill level

    Planting, growing, and harvesting food (both plant and animal), including storage and handling.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3021.00 - Combined Food Preparation and Serving Workers, Including Fast Food.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Spend Time Standing

    96% Important

    How much time do you spend standing?

  2. Physical Proximity

    85% Important

    How physically close are you to other people?

  3. Contact With Others

    82% Important

    How much do you have contact with people (face-to-face, by telephone, or any other way)?

  4. Deal With Unpleasant or Angry People

    82% Important

    How often do you deal with unpleasant, angry, or rude people?

  5. Spend Time Making Repetitive Motions

    80% Important

    How much time do you spend making repetitive motions?

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 35-3021.00 - Combined Food Preparation and Serving Workers, Including Fast Food.

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