Other Hospitality Workers includes a number of jobs like Bar Usefuls or Bussers, and Doorpersons or Luggage Porters.

    You can work as an Other Hospitality Worker without formal qualifications. Some on the job training may be provided. Training may also be available through VET (Vocational Education and Training).

    Tasks

    • Prepares service areas by cleaning and laying tables.
    • Removes used plates, cutlery and glassware from tables, wipes up bar areas and tables.
    • Empties rubbish containers and ashtrays.
    • Washes up spills or sweeps up broken glass.
    • Escorts guests or residents to their rooms.
    • Assists with baggage.
    • Advises guests or residents of in-house facilities and local attractions.
    • Receives and distributes mail, telegrams, packages and messages to rooms.
    • Delivers newspapers to rooms and lounges.
    • May clean patrons' shoes and arrange cleaning and laundering of clothing.
    • Runs errands as directed.
    • May clean public areas.
    • Greets customers and determines their requirements.
    • Checks in garments and other items and issues tracking ticket.
    • Answers enquiries on events and may distribute programmes and information.
    • May assist with a range of duties involved in the operation of a bar.

    More about Other Hospitality Workers

    All Other Hospitality Workers

    All Other Hospitality Workers

    • $1,015 Weekly Pay
    • Very strong Future Growth
    • Higher Unemployment Unemployment
    • 5,400 workers Employment Size
    • Entry level Skill level rating
    • 29% Full-Time Full-Time Share
    • 42 hours Average full-time
    • 23 years Average age
    • 45% female Gender Share

    The number of people working as Other Hospitality Workers (in their main job) grew very strongly over the past 5 years and is expected to grow very strongly over the next 5 years:
    from 5,400 in 2018 to 6,300 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 7,000 job openings over 5 years (that's about 1,400 a year).

    • Size: This is a small occupation.
    • Unemployment: Unemployment was above average in 2018.
    • Location: Other Hospitality Workers work in many regions of Australia.
    • Industries: Most work in Accommodation and Food Services; Arts and Recreation Services; and Health Care and Social Assistance.
    • Earnings: Full-time workers on an adult wage earn around $1,015 per week (lower than the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Less than half work full-time (29%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 23 years (compared to the average of 40 years). Many workers are under 25 years of age (53%).
    • Gender: 45% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    20086400
    20094400
    20103800
    20113500
    20122600
    20132700
    20144400
    20154200
    20164700
    20177000
    20185400
    20236300

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsOther Hospitality WorkersAll Jobs Average
    Full-Time Earnings10151460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Accommodation and Food Services48.3
    Arts and Recreation Services35.4
    Health Care and Social Assistance3.6
    Transport, Postal and Warehousing3.2
    Other Industries9.5

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateOther Hospitality WorkersAll Jobs Average
    NSW35.431.6
    VIC23.625.6
    QLD18.220.0
    SA6.17.0
    WA12.310.8
    TAS1.62.0
    NT1.31.0
    ACT1.51.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketOther Hospitality WorkersAll Jobs AverageAll Jobs Average
    15-1931.6-5.05.0
    20-2421.4-9.39.3
    25-3418.4-22.922.9
    35-449.5-22.022.0
    45-548.7-21.621.6
    55-594.0-9.09.0
    60-643.3-6.06.0
    65 and Over3.2-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationOther Hospitality WorkersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate2.6-10.110.1
    Bachelor degree13.1-21.821.8
    Advanced Diploma/Diploma8.1-11.611.6
    Certificate III/IV11.6-21.121.1
    Year 1234.6-18.118.1
    Year 1110.2-4.84.8
    Year 10 and below19.7-12.512.5

    You can work as an Other Hospitality Worker without formal qualifications. Some on the job training may be provided. Training may also be available through VET (Vocational Education and Training).

    Checks, licences and tickets

    You may need:

    • responsible service of alcohol (RSA) certificate
    • responsible service of gambling certificate

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

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