Doorpersons or Luggage Porters assist guests in accommodation establishments or passengers in transport terminals by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.

    You can work as a Doorperson or Luggage Porter without formal qualifications. Some on the job training may be provided. Training may also be available through VET (Vocational Education and Training).

    Tasks

    • Escorts guests or residents to their rooms.
    • Assists with baggage.
    • Advises guests or residents of in-house facilities and local attractions.
    • Receives and distributes mail, telegrams, packages and messages to rooms.
    • Delivers newspapers to rooms and lounges.
    • May clean patrons' shoes and arrange cleaning and laundering of clothing.
    • Runs errands as directed.
    • May clean public areas.

    More about Other Hospitality Workers

    All Other Hospitality Workers

    • $1,015 Weekly Pay
    • Very strong Future Growth
    • Higher Unemployment Unemployment

    Doorpersons and Luggage Porters

    • 1,100 workers Employment Size
    • Entry level Skill level rating
    • 46% Full-Time Full-Time Share
    • 41 hours Average full-time
    • 32 years Average age
    • 14% female Gender Share

    The number of people working as Doorpersons and Luggage Porters (in their main job) stayed about the same over 5 years:
    from 1,200 in 2011 to 1,100 in 2016.

    • Size: This is a very small occupation.
    • Location: Doorpersons and Luggage Porters work in many parts of Australia. New South Wales has a large share of workers.
    • Industries: Most work in Accommodation and Food Services; Arts and Recreation Services; and Transport, Postal and Warehousing.
    • Full-time: Around half work full-time (46%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 32 years (compared to the average of 40 years). Many workers are under 25 years of age (29%).
    • Gender: 14% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Accommodation and Food Services71.3
    Arts and Recreation Services10.9
    Transport, Postal and Warehousing7.9
    Retail Trade2.1
    Other Industries7.8

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateDoorpersons and Luggage PortersAll Jobs Average
    NSW39.131.6
    VIC22.825.6
    QLD17.920.0
    SA5.67.0
    WA9.510.8
    TAS2.32.0
    NT1.81.0
    ACT0.91.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketDoorpersons and Luggage PortersAll Jobs AverageAll Jobs Average
    15-196.0-5.05.0
    20-2423.4-9.39.3
    25-3424.4-22.922.9
    35-4414.4-22.022.0
    45-5413.0-21.621.6
    55-595.7-9.09.0
    60-646.8-6.06.0
    65 and Over6.4-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationDoorpersons and Luggage PortersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate2.7-10.110.1
    Bachelor degree15.6-21.821.8
    Advanced Diploma/Diploma10.0-11.611.6
    Certificate III/IV16.6-21.121.1
    Year 1237.1-18.118.1
    Year 115.1-4.84.8
    Year 10 and below12.8-12.512.5

    You can work as a Doorperson or Luggage Porter without formal qualifications. Some on the job training may be provided. Training may also be available through VET (Vocational Education and Training).

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

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    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      59% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. English Language

      43% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    3. Public Safety and Security

      43% Skill level

      Use of equipment, rules and ideas to protect people, data, property, and institutions.

    4. Transportation

      35% Skill level

      Moving people or goods by air, rail, sea, or road.

    5. Psychology

      35% Skill level

      Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-6011.00 - Baggage Porters and Bellhops.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Contact With Others

      96% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    2. Face-to-Face Discussions

      94% Important

      How often do you talk with people face-to-face?

    3. Spend Time Standing

      93% Important

      How much time do you spend standing?

    4. Work With Work Group or Team

      93% Important

      How important is it to work with others in a group or team?

    5. Physical Proximity

      89% Important

      How physically close are you to other people?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 39-6011.00 - Baggage Porters and Bellhops.

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