Crowd Controllers carry out crowd control duties at entertainment, sporting or recreational venues.

    You can work as a Crowd Controller without formal qualifications, however, they may be useful. A VET (Vocational Education and Training) course in security operations may be desirable.

    Tasks

    • Issues security passes to authorised visitors and gives directions.
    • Maintains order at venues where there are large gatherings of people.

    All Security Officers and Guards

    • $1,318 Weekly Pay
    • Strong Future Growth
    • Average unemployment Unemployment

    Crowd Controllers

    • 590 workers Employment Size
    • Lower skill Skill level rating
    • 20% Full-Time Full-Time Share
    • 45 hours Average full-time
    • 28 years Average age
    • 17% female Gender Share

    The number of people working as Crowd Controllers (in their main job) fell over 5 years:
    from 870 in 2011 to 590 in 2016.

    • Size: This is a very small occupation.
    • Location: Crowd Controllers work in many parts of Australia. Queensland and Western Australia have a large share of workers.
    • Industries: Most work in Public Administration and Safety; Accommodation and Food Services; and Arts and Recreation Services.
    • Full-time: Less than half work full-time (20%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 45 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 28 years (compared to the average of 40 years). Many workers are under 25 years of age (32%).
    • Gender: 17% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Public Administration and Safety63.9
    Accommodation and Food Services21.1
    Arts and Recreation Services9.5
    Administrative and Support Services2.5
    Other Industries3.0

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateCrowd ControllersAll Jobs Average
    NSW6.831.6
    VIC25.025.6
    QLD30.820.0
    SA3.67.0
    WA29.110.8
    TAS2.52.0
    NT2.21.0
    ACT0.01.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketCrowd ControllersAll Jobs AverageAll Jobs Average
    15-196.6-5.05.0
    20-2424.9-9.39.3
    25-3432.5-22.922.9
    35-4419.1-22.022.0
    45-5410.1-21.621.6
    55-592.3-9.09.0
    60-641.8-6.06.0
    65 and Over2.7-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationCrowd ControllersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate1.5-10.110.1
    Bachelor degree12.1-21.821.8
    Advanced Diploma/Diploma8.6-11.611.6
    Certificate III/IV31.0-21.121.1
    Year 1231.9-18.118.1
    Year 114.7-4.84.8
    Year 10 and below10.3-12.512.5

    You can work as a Crowd Controller without formal qualifications, however, they may be useful. A VET (Vocational Education and Training) course in security operations may be desirable.

    Registration with the relevant state or territory board is needed to work as a Crowd Controller.

    Checks, licences and tickets

    You may need:

    • responsible service of alcohol (RSA) certificate
    • national police check
    • first aid certificate

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Property Services and Public Sector VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Security Officers and Guards who can connect with others, are trustworthy, responsible and reliable.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      55% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Public Safety and Security

      54% Skill level

      Use of equipment, rules and ideas to protect people, data, property, and institutions.

    3. Psychology

      45% Skill level

      Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

    4. English Language

      45% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    5. Education and Training

      35% Skill level

      Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 33-9032.00 - Security Guards.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Indoors, Heat Controlled

      94% Important

      How often do you work indoors with access to heating or cooling?

    2. Contact With Others

      89% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    3. Face-to-Face Discussions

      89% Important

      How often do you talk with people face-to-face?

    4. Being Exact or Accurate

      88% Important

      How important is being very exact or highly accurate?

    5. Telephone

      87% Important

      How often do you talk on the telephone?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 33-9032.00 - Security Guards.

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