Tourism and Travel Advisers plan and organise travel and accommodation for clients, and provide travel and accommodation information to tourists.

    You can work as a Tourism or Travel Adviser without formal qualifications, however, they may be useful. A course in tourism or a related field might be helpful.

    Tasks

    • determining clients' requirements for travel, accommodation and special interests
    • suggesting itineraries based on available travel routes and cost, availability and convenience of transport
    • making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
    • notifying clients of travel dates, baggage limits, and medical and visa requirements
    • providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
    • assisting with travel clearances
    • collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
    • providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
    • answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
    • providing literature and information on local and interstate tours and places of interest
    • discussing transport availability and cost
    • may work in a call centre

    More about Tourism and Travel Advisers

    All Tourism and Travel Advisers

    All Tourism and Travel Advisers

    • $1,318 Weekly Pay
    • Moderate Future Growth
    • Average unemployment Unemployment
    • 23,800 workers Employment Size
    • Lower skill Skill level rating
    • 71% Full-Time Full-Time Share
    • 43 hours Average full-time
    • 37 years Average age
    • 80% female Gender Share

    The number of people working as Tourism and Travel Advisers (in their main job) is about the same as 5 years ago and is expected to grow over the next 5 years:
    from 23,800 in 2018 to 25,000 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 12,000 job openings over 5 years (that's about 2,400 a year).

    • Size: This is a medium sized occupation.
    • Unemployment: Unemployment was average in 2018.
    • Location: Tourism and Travel Advisers work in many regions of Australia.
    • Industries: Most work in Administrative and Support Services; Transport, Postal and Warehousing; and Public Administration and Safety.
    • Earnings: Full-time workers on an adult wage earn around $1,318 per week (similar to the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (71%, higher than the average of 66%).
    • Hours: Full-time workers spend around 43 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 37 years (compared to the average of 40 years).
    • Gender: 80% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    200823600
    200926100
    201024500
    201124300
    201222500
    201323800
    201423400
    201524800
    201623200
    201723100
    201823800
    202325000

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsTourism and Travel AdvisersAll Jobs Average
    Full-Time Earnings13181460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Administrative and Support Services84.1
    Transport, Postal and Warehousing6.4
    Public Administration and Safety2.8
    Accommodation and Food Services1.6
    Other Industries5.1

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateTourism and Travel AdvisersAll Jobs Average
    NSW33.031.6
    VIC24.425.6
    QLD22.120.0
    SA6.67.0
    WA9.610.8
    TAS2.02.0
    NT0.71.0
    ACT1.41.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketTourism and Travel AdvisersAll Jobs AverageAll Jobs Average
    15-191.0-5.05.0
    20-2411.2-9.39.3
    25-3432.2-22.922.9
    35-4424.0-22.022.0
    45-5417.9-21.621.6
    55-595.9-9.09.0
    60-644.1-6.06.0
    65 and Over3.7-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationTourism and Travel AdvisersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate4.1-10.110.1
    Bachelor degree21.3-21.821.8
    Advanced Diploma/Diploma24.4-11.611.6
    Certificate III/IV19.1-21.121.1
    Year 1223.2-18.118.1
    Year 113.1-4.84.8
    Year 10 and below4.8-12.512.5

    You can work as a Tourism or Travel Adviser without formal qualifications, however, they may be useful. A course in tourism or a related field might be helpful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Tourism and Travel Advisers who provide good customer service, can communicate clearly and have strong people skills.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and personal service

      68% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. Sales and marketing

      64% Skill level

      Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

    3. English language

      61% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Clerical

      58% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    5. Computers and electronics

      57% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3041.00 - Travel Agents.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Telephone

      100% Important

      Talk on the telephone.

    2. Electronic mail

      100% Important

      Use electronic mail.

    3. Spend time sitting

      97% Important

      Spend time sitting at work.

    4. Being exact or accurate

      96% Important

      Be very exact or highly accurate.

    5. Contact with people

      89% Important

      Have contact with people by telephone, face-to-face, or any other way.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-3041.00 - Travel Agents.

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