Tourist Information Officers provide travel and accommodation information to tourists. They may work in call centres.

Also known as: Tourist Adviser.

You can work as a Tourist Information Officer without formal qualifications, however, they may be useful. A course in tourism or a related field might be helpful.

Tasks

  • Answers inquiries from tourists and offers suggestions about tours, travel routes, accommodation and local customs.
  • Provides literature and information on local and inter-island tours and places of interest.
  • Discusses transport availability and cost.
  • May work in a call centre.

More about Tourism and Travel Advisers

All Tourism and Travel Advisers

  • $1,318 Weekly Pay
  • Moderate Future Growth
  • Average unemployment Unemployment

Tourist Information Officers

  • 1,400 workers Employment Size
  • Lower skill Skill level rating
  • 50% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 45 years Average age
  • 79% female Gender Share

The number of people working as Tourist Information Officers (in their main job) grew very strongly over 5 years:
from 1,200 in 2011 to 1,400 in 2016.

  • Size: This is a very small occupation.
  • Location: Tourist Information Officers work in many regions of Australia.
  • Industries: Most work in Administrative and Support Services; Public Administration and Safety; and Arts and Recreation Services.
  • Full-time: Around half work full-time (50%, less than the average of 66%), showing there are many opportunities to work part-time.
  • Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 45 years (compared to the average of 40 years). Many workers are 45 years or older (53%).
  • Gender: 79% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

No data is available for the selected graph for this Occupation.

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Administrative and Support Services34.4
Public Administration and Safety33.0
Arts and Recreation Services16.4
Accommodation and Food Services5.4
Other Industries10.8

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateTourist Information OfficersAll Jobs Average
NSW24.831.6
VIC23.225.6
QLD20.620.0
SA6.77.0
WA14.310.8
TAS5.62.0
NT2.71.0
ACT1.81.9

Age Profile

Age Profile (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketTourist Information OfficersAll Jobs AverageAll Jobs Average
15-192.2-5.05.0
20-246.0-9.39.3
25-3419.1-22.922.9
35-4420.0-22.022.0
45-5423.8-21.621.6
55-5912.1-9.09.0
60-648.7-6.06.0
65 and Over8.1-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationTourist Information OfficersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate6.3-10.110.1
Bachelor degree22.9-21.821.8
Advanced Diploma/Diploma19.9-11.611.6
Certificate III/IV18.0-21.121.1
Year 1217.8-18.118.1
Year 114.2-4.84.8
Year 10 and below10.9-12.512.5

You can work as a Tourist Information Officer without formal qualifications, however, they may be useful. A course in tourism or a related field might be helpful.

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

Useful links and resources


The course listings on this page are provided by Good Education Group.

Employers look for Tourism and Travel Advisers who provide good customer service, can communicate clearly and have strong people skills.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    77% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Computers and Electronics

    59% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  3. Transportation

    59% Skill level

    Moving people or goods by air, rail, sea, or road.

  4. Geography

    58% Skill level

    Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.

  5. English Language

    53% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact With Others

    100% Important

    How much do you have contact with people (face-to-face, by telephone, or any other way)?

  2. Repeating Same Tasks

    98% Important

    How important is it to repeat the same tasks or activities (e.g., key entry) over and over, without stopping?

  3. Indoors, Heat Controlled

    95% Important

    How often do you work indoors with access to heating or cooling?

  4. Being Exact or Accurate

    94% Important

    How important is being very exact or highly accurate?

  5. Deal With External Customers

    92% Important

    How important is it to work with customers or the public?

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.

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