Secretaries (General) perform secretarial, clerical and other administrative tasks in support of Managers and Professionals.

    You can work as a Secretary (General) without formal qualifications, however, they may be useful. A course in business administration or a related field might be helpful.

    Tasks

    • Liaises with other staff to arrange meetings, and to gain and provide information.
    • Prepares reports, briefing notes and correspondence, and proofreads work for typographical and grammatical errors.
    • Maintains appointment diaries and makes travel arrangements.
    • Processes incoming and outgoing mail, files correspondence and maintains records.
    • Answers telephone calls, responds to inquiries and redirects callers.
    • Takes and transcribes dictation of letters and other documents.
    • Greets visitors, ascertains nature of business and directs visitors to appropriate personal.
    • May implement management decisions and maintain records of meetings.
    • May handle bookkeeping and petty cash functions.

    More about Secretaries

    All Secretaries

    • $1,146 Weekly Pay
    • Decline Future Growth
    • Lower unemployment Unemployment

    Secretaries (General)

    • 34,000 workers Employment Size
    • Medium skill Skill level rating
    • 42% Full-Time Full-Time Share
    • 41 hours Average full-time
    • 52 years Average age
    • 97% female Gender Share

    The number of people working as Secretaries (General) (in their main job) fell over 5 years:
    from 53,200 in 2011 to 34,000 in 2016.

    • Size: This is a large occupation.
    • Location: Secretaries (General) work in many parts of Australia. New South Wales has a large share of workers.
    • Industries: They work in many industries such as Professional, Scientific and Technical Services; Construction; and Administrative and Support Services.
    • Full-time: Less than half work full-time (42%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 52 years (compared to the average of 40 years). Many workers are 45 years or older (70%).
    • Gender: 97% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services15.2
    Construction15.0
    Administrative and Support Services11.3
    Health Care and Social Assistance9.3
    Other Industries49.2

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateSecretaries (General)All Jobs Average
    NSW41.731.6
    VIC19.425.6
    QLD18.120.0
    SA6.77.0
    WA10.610.8
    TAS1.72.0
    NT0.51.0
    ACT1.31.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketSecretaries (General)All Jobs AverageAll Jobs Average
    15-191.3-5.05.0
    20-243.3-9.39.3
    25-349.0-22.922.9
    35-4416.1-22.022.0
    45-5428.0-21.621.6
    55-5914.6-9.09.0
    60-6412.6-6.06.0
    65 and Over15.2-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationSecretaries (General)All Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate3.8-10.110.1
    Bachelor degree11.4-21.821.8
    Advanced Diploma/Diploma14.5-11.611.6
    Certificate III/IV12.3-21.121.1
    Year 1223.5-18.118.1
    Year 118.7-4.84.8
    Year 10 and below25.8-12.512.5

    You can work as a Secretary (General) without formal qualifications, however, they may be useful. A course in business administration or a related field might be helpful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Business Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Secretaries who have good people skills, are reliable, trustworthy and responsible, with sound computer skills.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      86% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and Personal Service

      60% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. Computers and Electronics

      59% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    4. English Language

      55% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    5. Administration and Management

      44% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6014.00 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Telephone

      98% Important

      How often do you talk on the telephone?

    2. Contact With Others

      95% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    3. Face-to-Face Discussions

      94% Important

      How often do you talk with people face-to-face?

    4. Electronic Mail

      91% Important

      How often do you use electronic mail?

    5. Structured versus Unstructured Work

      90% Important

      How much freedom do you have to decide on tasks, priorities, and goals?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6014.00 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive.

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