Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

    You can work as an Information Officer without formal qualifications, however, they may be useful. Information Officers often complete a certificate III or IV.

    Tasks

    • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
    • responding to inquiries about problems and providing advice, information and assistance
    • recording information about inquiries and complaints
    • referring complex inquiries to team leaders or expert advisers
    • issuing relevant forms, information kits and brochures to interested parties
    • accessing and operating computer network systems and communication systems such as public address and paging systems
    • may refer inquiries to other sources

    All Information Officers

    • $1,192 Weekly Pay
    • Moderate Future Growth
    • Unavailable Unemployment
    • 95,300 workers Employment Size
    • Lower skill Skill level rating
    • 70% Full-Time Full-Time Share
    • 40 hours Average full-time
    • 39 years Average age
    • 70% female Gender Share

    The number of people working as Information Officers (in their main job) grew very strongly over 5 years:
    from 75,200 in 2014 to 95,300 in 2019.

    Caution: The Australian jobs market is changing in response to the COVID-19 pandemic. These estimates do not take account of the impact of COVID-19. They may not reflect the current jobs market and should be used and interpreted with extreme caution.

    • Size: This is a very large occupation.
    • Location: Information Officers work in many regions of Australia.
    • Industries: They work in many industries such as Public Administration and Safety; Retail Trade; and Financial and Insurance Services.
    • Earnings: Full-time workers on an adult wage earn around $1,192 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (70%, similar to the average of 66%).
    • Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 39 years (compared to the average of 40 years).
    • Gender: 70% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Caution: The 2019 employment projections do not take account of any impact caused by the COVID-19 pandemic and are therefore no longer reflective of current labour market conditions. As such, they should be used, and interpreted, with extreme caution. Source: ABS Labour Force Survey, National Skills Commission trend data to May 2019 and projections to 2024.
    YearNumber of Workers
    200978500
    201065700
    201166300
    201264600.0
    201368000
    201475200
    201573900
    201672300
    201773900
    201865600
    201995300
    2024102200

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsInformation OfficersAll Jobs Average
    Full-Time Earnings11921460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Public Administration and Safety33.2
    Retail Trade7.2
    Financial and Insurance Services6.8
    Education and Training6.7
    Other Industries46.1

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateInformation OfficersAll Jobs Average
    NSW33.631.6
    VIC26.325.6
    QLD18.620.0
    SA6.47.0
    WA9.610.8
    TAS2.42.0
    NT0.91.0
    ACT2.11.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketInformation OfficersAll Jobs AverageAll Jobs Average
    15-192.2-5.05.0
    20-2411.4-9.39.3
    25-3427.2-22.922.9
    35-4422.2-22.022.0
    45-5421.0-21.621.6
    55-598.5-9.09.0
    60-645.2-6.06.0
    65 and Over2.4-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationInformation OfficersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate6.2-10.110.1
    Bachelor degree17.8-21.821.8
    Advanced Diploma/Diploma13.8-11.611.6
    Certificate III/IV19.7-21.121.1
    Year 1226.3-18.118.1
    Year 115.5-4.84.8
    Year 10 and below10.6-12.512.5

    You can work as an Information Officer without formal qualifications, however, they may be useful. Information Officers often complete a certificate III or IV.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Information Officers who can communicate clearly with others and provide good customer service.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      67% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and personal service

      59% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. English language

      51% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Computers and electronics

      49% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    5. Administration and management

      32% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Contact with people

      100% Important

      Have contact with people by telephone, face-to-face, or any other way.

    2. Telephone

      99% Important

      Talk on the telephone.

    3. Indoors, heat controlled

      96% Important

      Work indoors with access to heating or cooling.

    4. Face-to-face discussions

      94% Important

      Talk with people face-to-face.

    5. Contact with the public

      93% Important

      Work with customers or the public.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4171.00 - Receptionists and Information Clerks.

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