Admissions Clerks record and process information required for the admission and discharge of hospital patients, and respond to telephone inquiries.

Also known as: Hospital Ward Clerk.

You can work as an Admissions Clerk without formal qualifications, however, they may be useful. A course in business management, public and health care administration, or secretarial and clerical studies might be helpful.

Tasks

  • Greets and welcomes patients, and directs them to the appropriate person.
  • Arranges and records details of admissions.
  • Answers, connects and transfers telephone calls.
  • Receives and resolves complaints from patients and the public.
  • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

All Receptionists

  • $982 Weekly Pay
  • Moderate Future Growth
  • Lower unemployment Unemployment

Admissions Clerks

  • 6,900 workers Employment Size
  • Lower skill Skill level rating
  • 49% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 48 years Average age
  • 92% female Gender Share

The number of people working as Admissions Clerks (in their main job) stayed about the same over 5 years:
from 6,700 in 2011 to 6,900 in 2016.

  • Size: This is a small occupation.
  • Location: Admissions Clerks work in many parts of Australia. Victoria and Western Australia have a large share of workers.
  • Industries: Most work in the Health Care and Social Assistance industry.
  • Full-time: Around half work full-time (49%, less than the average of 66%), showing there are many opportunities to work part-time.
  • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 48 years (compared to the average of 40 years). Many workers are 45 years or older (59%).
  • Gender: 92% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

No data is available for the selected graph for this Occupation.

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Health Care and Social Assistance96.2
Public Administration and Safety2.4
Education and Training0.4
Financial and Insurance Services0.2
Other Industries0.8

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateAdmissions ClerksAll Jobs Average
NSW25.331.6
VIC32.525.6
QLD14.620.0
SA6.67.0
WA16.210.8
TAS2.12.0
NT1.11.0
ACT1.61.9

Age Profile

Age Profile (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketAdmissions ClerksAll Jobs AverageAll Jobs Average
15-190.9-5.05.0
20-247.8-9.39.3
25-3415.3-22.922.9
35-4417.6-22.022.0
45-5428.1-21.621.6
55-5914.8-9.09.0
60-6410.8-6.06.0
65 and Over4.8-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationAdmissions ClerksAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate3.0-10.110.1
Bachelor degree10.9-21.821.8
Advanced Diploma/Diploma14.4-11.611.6
Certificate III/IV19.7-21.121.1
Year 1225.5-18.118.1
Year 119.4-4.84.8
Year 10 and below17.2-12.512.5

You can work as an Admissions Clerk without formal qualifications, however, they may be useful. A course in business management, public and health care administration, or secretarial and clerical studies might be helpful.

Checks, licences and tickets

You may need:

  • working with vulnerable people and children check

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

The course listings on this page are provided by Good Education Group.

Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    79% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and Personal Service

    72% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and Electronics

    56% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. English Language

    53% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  5. Education and Training

    47% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact With Others

    100% Important

    How much do you have contact with people (face-to-face, by telephone, or any other way)?

  2. Telephone

    96% Important

    How often do you talk on the telephone?

  3. Work With Work Group or Team

    95% Important

    How important is it to work with others in a group or team?

  4. Face-to-Face Discussions

    93% Important

    How often do you talk with people face-to-face?

  5. Being Exact or Accurate

    92% Important

    How important is being very exact or highly accurate?

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.

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