Medical Receptionists greet patients and other clients in health facilities, such as clinics, practices, centres or surgeries, and respond to personal, telephone, and written inquiries and requests.

    You can work as a Medical Receptionist without formal qualifications, however, they may be useful. A course in medical administration (often available as a traineeship) might be helpful.

    Tasks

    • Greets and welcomes patients and visitors, and directs them to the appropriate person.
    • Arranges and records details of appointments.
    • Locates patient files.
    • Answers inquiries and provides information on the goods and services of the organisation.
    • Answers, connects and transfers telephone calls.
    • Receives and resolves complaints from clients and the public.
    • Receives and distributes correspondence, facsimile messages and deliveries.
    • Maintains the reception area.
    • Advises on and arranges reservations and accommodation.
    • May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying.

    All Receptionists

    • $982 Weekly Pay
    • Moderate Future Growth
    • Lower unemployment Unemployment

    Medical Receptionists

    • 46,700 workers Employment Size
    • Lower skill Skill level rating
    • 33% Full-Time Full-Time Share
    • 40 hours Average full-time
    • 46 years Average age
    • 98% female Gender Share

    The number of people working as Medical Receptionists (in their main job) grew strongly over 5 years:
    from 42,000 in 2011 to 46,700 in 2016.

    • Size: This is a large occupation.
    • Location: Medical Receptionists work in many regions of Australia.
    • Industries: Most work in the Health Care and Social Assistance industry.
    • Full-time: Less than half work full-time (33%, less than the average of 66%), showing there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 46 years (compared to the average of 40 years). Many workers are 45 years or older (53%).
    • Gender: 98% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Health Care and Social Assistance96.9
    Public Administration and Safety0.6
    Professional, Scientific and Technical Services0.5
    Education and Training0.4
    Other Industries1.6

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateMedical ReceptionistsAll Jobs Average
    NSW32.031.6
    VIC25.725.6
    QLD19.920.0
    SA7.37.0
    WA11.210.8
    TAS2.02.0
    NT0.51.0
    ACT1.41.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketMedical ReceptionistsAll Jobs AverageAll Jobs Average
    15-193.5-5.05.0
    20-2411.8-9.39.3
    25-3416.0-22.922.9
    35-4415.7-22.022.0
    45-5424.4-21.621.6
    55-5913.2-9.09.0
    60-649.6-6.06.0
    65 and Over5.7-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationMedical ReceptionistsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate2.1-10.110.1
    Bachelor degree11.3-21.821.8
    Advanced Diploma/Diploma13.6-11.611.6
    Certificate III/IV17.6-21.121.1
    Year 1229.2-18.118.1
    Year 119.0-4.84.8
    Year 10 and below17.2-12.512.5

    You can work as a Medical Receptionist without formal qualifications, however, they may be useful. A course in medical administration (often available as a traineeship) might be helpful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Tourism, Travel and Hospitality VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Receptionists who have good people skills, provide good customer service and are well presented.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      79% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and Personal Service

      72% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. Computers and Electronics

      56% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    4. English Language

      53% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    5. Education and Training

      47% Skill level

      Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Contact With Others

      100% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    2. Telephone

      96% Important

      How often do you talk on the telephone?

    3. Work With Work Group or Team

      95% Important

      How important is it to work with others in a group or team?

    4. Face-to-Face Discussions

      93% Important

      How often do you talk with people face-to-face?

    5. Being Exact or Accurate

      92% Important

      How important is being very exact or highly accurate?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-6013.00 - Medical Secretaries.

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