Mail Clerks collect, sort and despatch mail within organisations.

    You can work as a Mail Clerk without formal qualifications. Some on the job training may be provided. Training is also available through VET (Vocational Education and Training).

    Tasks

    • Receives and checks incoming mail and mail bags.
    • Assists with the verification of registered and special articles.
    • Operates mail processing equipment such as letter preparation lines, letter indexing and sorting equipment, multi-line optical character machines and bar-coding equipment.
    • Performs manual sorting duties and prepares documentation for dispatching mail.
    • Processes underpaid mail, bulk mail lodgements, express mail and other mail services.
    • Investigates complaints regarding lost items.

    More about Mail Sorters

    All Mail Sorters

    • $1,270 Weekly Pay
    • Decline Future Growth
    • Average unemployment Unemployment

    Mail Clerks

    • 2,900 workers Employment Size
    • Entry level Skill level rating
    • 60% Full-Time Full-Time Share
    • 40 hours Average full-time
    • 47 years Average age
    • 50% female Gender Share

    The number of people working as Mail Clerks (in their main job) fell over 5 years:
    from 3,600 in 2011 to 2,900 in 2016.

    • Size: This is a very small occupation.
    • Location: Mail Clerks work in many regions of Australia.
    • Industries: Most work in Transport, Postal and Warehousing; Financial and Insurance Services; and Public Administration and Safety.
    • Full-time: More than half work full-time (60%, similar to the average of 66%), but there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 47 years (compared to the average of 40 years). Many workers are 45 years or older (55%).
    • Gender: 50% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Transport, Postal and Warehousing50.3
    Financial and Insurance Services6.8
    Public Administration and Safety6.2
    Professional, Scientific and Technical Services6.0
    Other Industries30.7

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateMail ClerksAll Jobs Average
    NSW34.531.6
    VIC30.025.6
    QLD15.420.0
    SA5.77.0
    WA8.210.8
    TAS1.72.0
    NT0.51.0
    ACT4.01.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketMail ClerksAll Jobs AverageAll Jobs Average
    15-192.8-5.05.0
    20-248.4-9.39.3
    25-3415.8-22.922.9
    35-4418.0-22.022.0
    45-5423.8-21.621.6
    55-5913.2-9.09.0
    60-6410.7-6.06.0
    65 and Over7.4-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationMail ClerksAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate2.9-10.110.1
    Bachelor degree11.7-21.821.8
    Advanced Diploma/Diploma9.4-11.611.6
    Certificate III/IV12.6-21.121.1
    Year 1231.8-18.118.1
    Year 118.8-4.84.8
    Year 10 and below22.7-12.512.5

    You can work as a Mail Clerk without formal qualifications. Some on the job training may be provided. Training is also available through VET (Vocational Education and Training).

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Transport and Logistics Training Package VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Employers look for Mail Sorters who are efficient, reliable and have a good work ethic.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Customer and Personal Service

      59% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    2. English Language

      42% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    3. Clerical

      40% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    4. Computers and Electronics

      36% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    5. Education and Training

      35% Skill level

      Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9051.00 - Mail Clerks and Mail Machine Operators, Except Postal Service.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Indoors, Heat Controlled

      99% Important

      How often do you work indoors with access to heating or cooling?

    2. Telephone

      97% Important

      How often do you talk on the telephone?

    3. Electronic Mail

      94% Important

      How often do you use electronic mail?

    4. Frequency of Decision Making

      94% Important

      How often do you make decisions that affect other people?

    5. Contact With Others

      93% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9051.00 - Mail Clerks and Mail Machine Operators, Except Postal Service.

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