Order Clerks receive and process incoming orders for goods and services from inside or outside organisations.

Also known as: Customer Orders Clerk or Sales Order Clerk.

Specialisations: Internal Salesperson, Mail Order Clerk.

You can work as an Order Clerk without formal qualifications, however, they may be useful. Previous experience in order processing might be useful. Training is available through VET (Vocational Education and Training).

Tasks

  • Requisitions supplies from stock and sends orders to production departments and other firms.
  • Confirms completion of orders and compliance with details specified, signs tally sheets and attaches to checked items.
  • Receives and checks purchase requests against inventory records and stock on hand.
  • Counts incoming stock and reconciles it with requisitions, and updates inventory and stock location records.
  • Establishes and co-ordinates the operating procedures for receiving, handling, storing and shipping goods.

All Purchasing and Supply Logistics Clerks

  • $1,251 Weekly Pay
  • Moderate Future Growth
  • Lower unemployment Unemployment

Order Clerks

  • 13,400 workers Employment Size
  • Lower skill Skill level rating
  • 77% Full-Time Full-Time Share
  • 41 hours Average full-time
  • 38 years Average age
  • 68% female Gender Share

The number of people working as Order Clerks (in their main job) fell over 5 years:
from 15,700 in 2011 to 13,400 in 2016.

  • Size: This is a medium sized occupation.
  • Location: Order Clerks work in many regions of Australia.
  • Industries: Most work in Wholesale Trade; Manufacturing; and Retail Trade.
  • Full-time: Many work full-time (77%, higher than the average of 66%).
  • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 38 years (compared to the average of 40 years).
  • Gender: 68% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

No data is available for the selected graph for this Occupation.

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Wholesale Trade26.3
Manufacturing18.6
Retail Trade17.3
Rental, Hiring and Real Estate Services5.3
Other Industries32.5

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateOrder ClerksAll Jobs Average
NSW33.631.6
VIC26.925.6
QLD19.920.0
SA6.77.0
WA10.910.8
TAS1.12.0
NT0.41.0
ACT0.61.9

Age Profile

Age Profile (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketOrder ClerksAll Jobs AverageAll Jobs Average
15-192.5-5.05.0
20-2410.9-9.39.3
25-3428.9-22.922.9
35-4423.2-22.022.0
45-5419.9-21.621.6
55-597.4-9.09.0
60-644.8-6.06.0
65 and Over2.4-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationOrder ClerksAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate3.9-10.110.1
Bachelor degree15.7-21.821.8
Advanced Diploma/Diploma12.7-11.611.6
Certificate III/IV18.6-21.121.1
Year 1228.5-18.118.1
Year 117.2-4.84.8
Year 10 and below13.4-12.512.5

You can work as an Order Clerk without formal qualifications, however, they may be useful. Previous experience in order processing might be useful. Training is available through VET (Vocational Education and Training).

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Transport and Logistics Training Package VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

The course listings on this page are provided by Good Education Group.

Employers look for Purchasing and Supply Logistics Clerks who interact well with others, are organised, trustworthy and responsible.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    64% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Customer and Personal Service

    62% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and Electronics

    57% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Sales and Marketing

    52% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  5. English Language

    48% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4151.00 - Order Clerks.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    How often do you talk on the telephone?

  2. Electronic Mail

    98% Important

    How often do you use electronic mail?

  3. Contact With Others

    97% Important

    How much do you have contact with people (face-to-face, by telephone, or any other way)?

  4. Indoors, Heat Controlled

    96% Important

    How often do you work indoors with access to heating or cooling?

  5. Face-to-Face Discussions

    91% Important

    How often do you talk with people face-to-face?

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4151.00 - Order Clerks.

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