Despatching and Receiving Clerks verify and maintain records of incoming and outgoing goods in warehouse or distribution centres and prepare goods for despatch.

Also known as: Despatch Clerk or Freight Clerk.

Specialisations: Aircraft Load Controller, Shipping and Receiving Clerk, Truck Despatcher.

Either extensive experience or a formal qualification in logistics or warehousing operations is needed to work as a Despatching and Receiving Clerk. Training is available through VET (Vocational Education and Training). Traineeships may be available.

Tasks

  • Identifies items and containers of incoming and outgoing shipments and verifies them against consignment records.
  • Ensures outgoing shipments are in good condition and meet specifications.
  • Arranges internal distribution of goods received.
  • Organises the dispatch of goods with completed documentation.
  • Maintains prescribed records of goods received and dispatched.
  • Examines shipping documents and verifies cargo to be released.
  • Records customs clearance requirements and authorises collection of cargo.
  • Calculates storage and clearance charges and bills customers.
  • Receives details of outgoing cargo, and arranges bookings of freight space and collection of goods from customers.
  • Provides information to customers on custom tariffs, tariff classifications and concessions, and methods of clearing goods.

More about Transport and Despatch Clerks

All Transport and Despatch Clerks

  • $1,356 Weekly Pay
  • Moderate Future Growth
  • Lower unemployment Unemployment

Despatching and Receiving Clerks

  • 22,500 workers Employment Size
  • Lower skill Skill level rating
  • 88% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 42 years Average age
  • 32% female Gender Share

The number of people working as Despatching and Receiving Clerks (in their main job) stayed about the same over 5 years:
from 22,600 in 2011 to 22,500 in 2016.

  • Size: This is a medium sized occupation.
  • Location: Despatching and Receiving Clerks work in many regions of Australia.
  • Industries: Most work in Transport, Postal and Warehousing; Manufacturing; and Wholesale Trade.
  • Full-time: Most work full-time (88%, much higher than the average of 66%).
  • Hours: Full-time workers spend around 44 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 42 years (compared to the average of 40 years).
  • Gender: 32% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

No data is available for the selected graph for this Occupation.

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Transport, Postal and Warehousing46.2
Manufacturing14.8
Wholesale Trade8.9
Retail Trade8.2
Other Industries21.9

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateDespatching and Receiving ClerksAll Jobs Average
NSW30.231.6
VIC26.125.6
QLD21.520.0
SA6.77.0
WA12.110.8
TAS1.62.0
NT1.01.0
ACT0.71.9

Age Profile

Age Profile (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketDespatching and Receiving ClerksAll Jobs AverageAll Jobs Average
15-190.9-5.05.0
20-246.2-9.39.3
25-3423.9-22.922.9
35-4425.6-22.022.0
45-5424.8-21.621.6
55-599.9-9.09.0
60-646.0-6.06.0
65 and Over2.7-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationDespatching and Receiving ClerksAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate3.7-10.110.1
Bachelor degree10.0-21.821.8
Advanced Diploma/Diploma11.0-11.611.6
Certificate III/IV22.7-21.121.1
Year 1226.1-18.118.1
Year 117.8-4.84.8
Year 10 and below18.7-12.512.5

Either extensive experience or a formal qualification in logistics or warehousing operations is needed to work as a Despatching and Receiving Clerk. Training is available through VET (Vocational Education and Training). Traineeships may be available.

Checks, licences and tickets

You may need:

  • high risk work licence
  • forklift licence
  • driver's licence

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Transport and Logistics Training Package VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

The course listings on this page are provided by Good Education Group.

Employers look for Transport and Despatch Clerks who provide good customer service, can work independently as well as part of a team and can communicate clearly.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Clerical

    48% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  2. Production and Processing

    45% Skill level

    Raw materials, production processes, quality control, costs, and ways of making and distributing goods.

  3. Customer and Personal Service

    41% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  4. Administration and Management

    41% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  5. Computers and Electronics

    40% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Contact With Others

    92% Important

    How much do you have contact with people (face-to-face, by telephone, or any other way)?

  2. Face-to-Face Discussions

    92% Important

    How often do you talk with people face-to-face?

  3. Being Exact or Accurate

    88% Important

    How important is being very exact or highly accurate?

  4. Work With Work Group or Team

    87% Important

    How important is it to work with others in a group or team?

  5. Time Pressure

    84% Important

    How often does this job require the worker to meet strict deadlines?

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-5071.00 - Shipping, Receiving, and Traffic Clerks.

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