Insurance Loss Adjusters inspect and assess the damage and loss to insured property and business, estimate insurance costs, and act to minimise the cost of claims to an insurance company.

Also known as: Insurance Loss Assessor.

Either extensive experience or a formal qualification in loss adjusting is needed to work as an Insurance Loss Adjuster. Training is available through VET (Vocational Education and Training).

Tasks

  • Inspects damaged buildings, equipment and motor vehicles and estimates the cost of repairs.
  • Estimates business losses resulting from fire, theft and other business disruptions.
  • Reports the extent of damage and estimated costs to the insurer.

More about Insurance Investigators, Loss Adjusters and Risk Surveyors

All Insurance Investigators, Loss Adjusters and Risk Surveyors

  • $1,538 Weekly Pay
  • Moderate Future Growth
  • Average unemployment Unemployment

Insurance Loss Adjusters

  • 3,300 workers Employment Size
  • Medium skill Skill level rating
  • 89% Full-Time Full-Time Share
  • 43 hours Average full-time
  • 44 years Average age
  • 29% female Gender Share

The number of people working as Insurance Loss Adjusters (in their main job) grew moderately over 5 years:
from 3,000 in 2011 to 3,300 in 2016.

  • Size: This is a very small occupation.
  • Location: Insurance Loss Adjusters work in many parts of Australia. New South Wales has a large share of workers.
  • Industries: Most work in Financial and Insurance Services; Public Administration and Safety; and Other Services.
  • Full-time: Most work full-time (89%, much higher than the average of 66%).
  • Hours: Full-time workers spend around 43 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 44 years (compared to the average of 40 years).
  • Gender: 29% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

No data is available for the selected graph for this Occupation.

Weekly Earnings

Weekly Earnings (Before Tax)

No data is available for the selected graph for this Occupation.

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Financial and Insurance Services89.6
Public Administration and Safety2.6
Other Services2.3
Construction1.6
Other Industries3.9

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateInsurance Loss AdjustersAll Jobs Average
NSW38.531.6
VIC26.425.6
QLD17.520.0
SA6.27.0
WA8.210.8
TAS1.62.0
NT0.51.0
ACT1.11.9

Age Profile

Age Profile (% Share)

Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketInsurance Loss AdjustersAll Jobs AverageAll Jobs Average
15-190.1-5.05.0
20-243.1-9.39.3
25-3423.4-22.922.9
35-4425.2-22.022.0
45-5423.7-21.621.6
55-5911.2-9.09.0
60-648.2-6.06.0
65 and Over5.1-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationInsurance Loss AdjustersAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate4.6-10.110.1
Bachelor degree15.9-21.821.8
Advanced Diploma/Diploma16.0-11.611.6
Certificate III/IV43.7-21.121.1
Year 1213.4-18.118.1
Year 111.8-4.84.8
Year 10 and below4.6-12.512.5

Either extensive experience or a formal qualification in loss adjusting is needed to work as an Insurance Loss Adjuster. Training is available through VET (Vocational Education and Training).

Membership with the Australasian Institute of Chartered Loss Adjusters (AICLA) or the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) may be useful.

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Financial Services VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

Useful links and resources


The course listings on this page are provided by Good Education Group.

Employers look for Insurance Investigators, Loss Adjusters and Risk Surveyors who have good attention to detail, strong people skills and a good work ethic.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and Personal Service

    78% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. English Language

    67% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

  3. Clerical

    64% Skill level

    Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

  4. Mathematics

    49% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. Law and Government

    44% Skill level

    How our laws and courts work. Government rules and regulations, and the political system.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Frequency of Decision Making

    96% Important

    How often do you make decisions that affect other people?

  2. Electronic Mail

    95% Important

    How often do you use electronic mail?

  3. Letters and Memos

    93% Important

    How often do you write letters and memos?

  4. Face-to-Face Discussions

    93% Important

    How often do you talk with people face-to-face?

  5. Telephone

    92% Important

    How often do you talk on the telephone?

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 13-1031.02 - Insurance Adjusters, Examiners, and Investigators.

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