Ticket Salespersons sell tickets and make reservations for services such as travel and admission to sporting and entertainment venues, and collect fares on transport vehicles.
Earnings are median for full-time non-managerial employees paid at the adult rate, before tax, including amounts salary sacrificed. These figures are a guide only and should not be used to determine a wage rate.
Source: ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), Customised Report.
The Department of Employment, Skills, Small and Family Business estimates the likely change in number of workers over the next 5 years. Future growth is the likely percentage change, compared to all other occupations. Possible ratings are
A lower unemployment rate shows people who work in this job are less likely to be out of work than people who work in other jobs.
Employment size is the number of workers who do this as their main job.
Sources: ABS Labour Force Survey (custom trend) for 4-digit occupations (e.g., ANZSCO ID 1112) and 2016 Census for 6-digit occupations (e.g., ANZSCO ID 111211). As the figures come from different sources, the 6-digit figures may not sum to match the 4-digit totals.
Skill level ratings are based on the range and complexity of job tasks. In general, the higher the skill level, the more formal education and training, previous experience or on-the-job training needed to be good at the job. Entry level jobs often need no prior training or experience. Possible ratings are
Full-time workers usually work 35 hours or more a week (in all their jobs combined).
Average full-time hours is the actual hours worked in this job per week, by people who work full-time hours in all of their jobs combined.
This is the average age of all workers in this job. See the Prospects page for the full age profile.
The number of people working as Ticket Salespersons (in their main job) grew very strongly over the past 5 years and is expected to grow over the next 5 years: from 25,700 in 2018 to 27,400 by 2023.Job openings can come from new jobs being created, but most come from turnover (workers leaving).There are likely to be around 13,000 job openings over 5 years (that's about 2,600 a year).
You can work as a Ticket Salesperson without formal qualifications. Some on the job training may be provided.
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Employers look for Ticket Salespersons that provide good customer service, are reliable and well presented.
These are important topics, subjects or knowledge areas.
Understanding customer needs, providing good quality service, and measuring customer satisfaction.
Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Moving people or goods by air, rail, sea, or road.
Describing land, sea, and air, including their physical characteristics, locations, how they work together, and the location of plant, animal, and human life.
English language including the meaning and spelling of words, rules of composition, and grammar.
Skills can be improved through training or experience.
Listening to others, not interrupting, and asking good questions.
Looking for ways to help people.
Thinking about the pros and cons of different ways to solve a problem.
Talking to others.
Reading work related information.
Workers use these physical and mental abilities.
Communicate by speaking.
Speak clearly so others can understand you.
Identify and understand the speech of another person.
See details that are up-close (within a few feet).
Listen to and understand what people say.
These are kinds of activities workers regularly do in this job.
Greeting or serving customers, clients or guests, and public speaking or performing.
Using information to work out the best solution and solve problems.
Giving information to co-workers by telephone, in writing, or in person.
Building good working relationships and keeping them over time.
Using hands and arms in handling, installing, positioning, moving and manipulating objects.
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks.
Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.
The physical and social demands workers face most often are shown below.
How much do you have contact with people (face-to-face, by telephone, or any other way)?
How important is it to repeat the same tasks or activities (e.g., key entry) over and over, without stopping?
How often do you work indoors with access to heating or cooling?
How important is being very exact or highly accurate?
How important is it to work with customers or the public?
Work values are important to a person’s feeling of satisfaction. All six values are shown below.
Serve and work with others. Workers usually get along well with each other, do things to help other people, and are rarely pressured to do things that go against their sense of right and wrong.
Work alone and make decisions. Workers are able to try out their own ideas, make decisions on their own, and work with little or no supervision.
Supportive management that stands behind employees. Workers are treated fairly by their company, they are supported by management, and have supervisors who train them well.
Results oriented. Workers are able to use their strongest abilities, giving them a feeling of accomplishment.
Job security and good working conditions. There is usually a steady flow of interesting work, and the pay and conditions are generally good.
Advancement and the potential to lead. Workers are recognised for the work that they do, they may give directions and instructions to others, and they are looked up to in their company and their community.
Interests are the style or type of work we prefer to do. All interest areas are shown below.
Following set procedures and routines. Working with numbers and details more than with ideas, usually following rules.
Starting up and carrying out projects. Leading people and making many decisions. Sometimes require risk taking and often deal with business.
Working with people. Helping or providing service to others.
Working with forms, designs and patterns. Often need self-expression and can be done without following rules.
Practical, hands-on work. Often with plants, animals, and materials like wood, tools, and machinery.
Ideas and thinking. Searching for facts and figuring out problems in your head.