Railways' Assistants assist with operating and maintaining facilities at railway stations by updating platform indicators showing train times and destinations, collecting and checking passenger tickets, giving signals for train departures, and cleaning station facilities.

    You can work as a Railways Assistant without formal qualifications. Some on the job training may be provided. A course in rail customer service might be helpful.

    Tasks

    • Answers questions from passengers.
    • Assists passengers with large luggage, pushchairs and prams.
    • Helps people with special needs, such as wheelchair users.
    • Check tickets and makes sure people are in the correct place to catch their train.
    • May give signalling instructions to train drivers and may clean the station and platform area.
    • May assist in the ticket selling office and provide travel information to passengers.

    All Other Miscellaneous Labourers

    • $1,224 Weekly Pay
    • Stable Future Growth
    • Higher Unemployment Unemployment

    Railways Assistants

    • 1,900 workers Employment Size
    • Entry level Skill level rating
    • 88% Full-Time Full-Time Share
    • 44 hours Average full-time
    • 48 years Average age
    • 21% female Gender Share

    The number of people working as Railways Assistants (in their main job) stayed about the same over 5 years:
    from 1,900 in 2011 to 1,900 in 2016.

    • Size: This is a very small occupation.
    • Location: Many Railways Assistants work in New South Wales.
    • Industries: Most work in Transport, Postal and Warehousing; Financial and Insurance Services; and Public Administration and Safety.
    • Full-time: Most work full-time (88%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 44 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 48 years (compared to the average of 40 years). Many workers are 45 years or older (59%).
    • Gender: 21% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Transport, Postal and Warehousing77.9
    Financial and Insurance Services18.9
    Public Administration and Safety2.6
    Construction0.2
    Other Industries0.4

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateRailways AssistantsAll Jobs Average
    NSW56.131.6
    VIC21.225.6
    QLD22.220.0
    SA0.27.0
    WA0.410.8
    TAS0.02.0
    NT0.01.0
    ACT0.01.9

    Age Profile

    Age Profile (% Share)

    Source: Based on Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketRailways AssistantsAll Jobs AverageAll Jobs Average
    15-190.2-5.05.0
    20-242.2-9.39.3
    25-3416.2-22.922.9
    35-4423.0-22.022.0
    45-5429.2-21.621.6
    55-5917.0-9.09.0
    60-648.4-6.06.0
    65 and Over3.9-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS, ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationRailways AssistantsAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate5.4-10.110.1
    Bachelor degree10.9-21.821.8
    Advanced Diploma/Diploma9.4-11.611.6
    Certificate III/IV24.0-21.121.1
    Year 1222.9-18.118.1
    Year 116.9-4.84.8
    Year 10 and below20.4-12.512.5

    You can work as a Railways Assistant without formal qualifications. Some on the job training may be provided. A course in rail customer service might be helpful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for Labourers who are reliable, have a good work ethic and can work well in a team.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Transportation

      54% Skill level

      Moving people or goods by air, rail, sea, or road.

    2. English Language

      52% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    3. Customer and Personal Service

      50% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    4. Public Safety and Security

      38% Skill level

      Use of equipment, rules and ideas to protect people, data, property, and institutions.

    5. Psychology

      38% Skill level

      Human behaviour; differences in ability, personality, and interests; learning and motivation; research methods; assessing and treating disorders.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6061.00 - Transportation Attendants, Except Flight Attendants.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Physical Proximity

      94% Important

      How physically close are you to other people?

    2. Contact With Others

      83% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    3. Deal With Unpleasant or Angry People

      81% Important

      How often do you deal with unpleasant, angry, or rude people?

    4. Very Hot or Cold Temperatures

      77% Important

      How often do you work in very hot or very cold temperatures (above 32 or below 0 degrees Celsius)?

    5. Spend Time Sitting

      76% Important

      How much time do you spend sitting?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 53-6061.00 - Transportation Attendants, Except Flight Attendants.

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