Hardware Technicians support and maintain computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.

    Either extensive experience or a formal qualification in information technology is needed to work as a Hardware Technician. VET (Vocational Education and Training) and university are both common study pathways for Hardware Technicians.

    Tasks

    • Determines software and hardware requirements to provide solutions to problems.
    • Responds to queries on software and hardware problems.
    • Installs and downloads appropriate software.
    • Adapting existing programs to meet users' requirements.
    • Ensuring efficient use of applications and equipment.
    • Implementing computer networks, designing and maintaining websites.
    • Repairing and replacing peripheral equipment such as terminals, printer and modems.
    • May work in a call centre.

    All ICT Support Technicians

    • $1,498 Weekly Pay
    • Very strong Future Growth
    • Lower unemployment Unemployment

    Hardware Technicians

    • 2,000 workers Employment Size
    • High skill Skill level rating
    • 72% Full-Time Full-Time Share
    • 42 hours Average full-time
    • 36 years Average age
    • 6% female Gender Share

    The number of people working as Hardware Technicians (in their main job) fell over 5 years:
    from 2,700 in 2011 to 2,000 in 2016.

    • Size: This is a very small occupation.
    • Location: Hardware Technicians work in many regions of Australia.
    • Industries: Most work in Professional, Scientific and Technical Services; Other Services; and Education and Training.
    • Full-time: Many work full-time (72%, higher than the average of 66%).
    • Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 36 years (compared to the average of 40 years).
    • Gender: 6% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services42.8
    Other Services14.9
    Education and Training8.7
    Retail Trade7.3
    Other Industries26.3

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateHardware TechniciansAll Jobs Average
    NSW34.831.6
    VIC24.325.6
    QLD19.520.0
    SA6.37.0
    WA9.010.8
    TAS1.82.0
    NT1.11.0
    ACT3.31.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketHardware TechniciansAll Jobs AverageAll Jobs Average
    15-195.1-5.05.0
    20-2411.0-9.39.3
    25-3427.9-22.922.9
    35-4425.6-22.022.0
    45-5418.7-21.621.6
    55-595.7-9.09.0
    60-643.8-6.06.0
    65 and Over2.2-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationHardware TechniciansAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate7.8-10.110.1
    Bachelor degree21.6-21.821.8
    Advanced Diploma/Diploma19.1-11.611.6
    Certificate III/IV18.9-21.121.1
    Year 1223.7-18.118.1
    Year 113.6-4.84.8
    Year 10 and below5.3-12.512.5

    Either extensive experience or a formal qualification in information technology is needed to work as a Hardware Technician. VET (Vocational Education and Training) and university are both common study pathways for Hardware Technicians.

    Membership with the Australian Computer Society may be useful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Information and Communications Technology VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for ICT Support Technicians who are reliable, work well in a team and have a strong work ethic.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Computers and Electronics

      74% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    2. Clerical

      64% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    3. Customer and Personal Service

      62% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    4. English Language

      55% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    5. Education and Training

      45% Skill level

      Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9011.00 - Computer Operators.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Telephone

      100% Important

      How often do you talk on the telephone?

    2. Electronic Mail

      99% Important

      How often do you use electronic mail?

    3. Face-to-Face Discussions

      94% Important

      How often do you talk with people face-to-face?

    4. Contact With Others

      89% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    5. Indoors, Heat Controlled

      88% Important

      How often do you work indoors with access to heating or cooling?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9011.00 - Computer Operators.

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