Other ICT Support Technicians includes jobs like Applications Packager, Computer Systems Technician, and Telecommunications Computer Systems Technician.

    There are several occupations in this group, which may have varying study pathways.

    Tasks

    • Determines software and hardware requirements to provide solutions to problems.
    • Responds to queries on software and hardware problems.
    • Installs and downloads appropriate software.
    • Adapts existing programs to meet users' requirements.
    • Ensures efficient use of applications and equipment.
    • Implements computer networks, designs and maintains websites.
    • Repairs and replaces peripheral equipment such as terminals, printer and modems.
    • May work in a call centre.

    More about ICT Support Technicians

    All ICT Support Technicians

    • $1,498 Weekly Pay
    • Very strong Future Growth
    • Lower unemployment Unemployment

    Other ICT Support Technicians

    • 930 workers Employment Size
    • High skill Skill level rating
    • 77% Full-Time Full-Time Share
    • 42 hours Average full-time
    • 39 years Average age
    • 29% female Gender Share

    The number of people working as Other ICT Support Technicians (in their main job) grew very strongly over 5 years:
    from 780 in 2011 to 930 in 2016.

    • Size: This is a very small occupation.
    • Location: Other ICT Support Technicians work in many regions of Australia.
    • Industries: Most work in Professional, Scientific and Technical Services; Public Administration and Safety; and Education and Training.
    • Full-time: Many work full-time (77%, higher than the average of 66%).
    • Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 39 years (compared to the average of 40 years).
    • Gender: 29% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    No data is available for the selected graph for this Occupation.

    Weekly Earnings

    Weekly Earnings (Before Tax)

    No data is available for the selected graph for this Occupation.

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services20.8
    Public Administration and Safety19.7
    Education and Training12.5
    Information Media and Telecommunications7.7
    Other Industries39.3

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateOther ICT Support TechniciansAll Jobs Average
    NSW32.531.6
    VIC26.825.6
    QLD16.320.0
    SA9.07.0
    WA8.910.8
    TAS0.62.0
    NT3.01.0
    ACT2.91.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketOther ICT Support TechniciansAll Jobs AverageAll Jobs Average
    15-192.5-5.05.0
    20-2411.7-9.39.3
    25-3425.3-22.922.9
    35-4422.4-22.022.0
    45-5420.5-21.621.6
    55-599.0-9.09.0
    60-645.2-6.06.0
    65 and Over3.4-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationOther ICT Support TechniciansAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate7.1-10.110.1
    Bachelor degree19.2-21.821.8
    Advanced Diploma/Diploma16.7-11.611.6
    Certificate III/IV18.0-21.121.1
    Year 1224.8-18.118.1
    Year 115.6-4.84.8
    Year 10 and below8.6-12.512.5

    There are several occupations in this group, which may have varying study pathways.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Information and Communications Technology VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for ICT Support Technicians who are reliable, work well in a team and have a strong work ethic.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Computers and Electronics

      85% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    2. Customer and Personal Service

      76% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. Clerical

      64% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    4. English Language

      60% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    5. Telecommunications

      54% Skill level

      Transmission, broadcasting, switching, control, and operation of telecommunications systems.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1151.00 - Computer User Support Specialists.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Electronic Mail

      100% Important

      How often do you use electronic mail?

    2. Telephone

      100% Important

      How often do you talk on the telephone?

    3. Face-to-Face Discussions

      94% Important

      How often do you talk with people face-to-face?

    4. Contact With Others

      94% Important

      How much do you have contact with people (face-to-face, by telephone, or any other way)?

    5. Being Exact or Accurate

      89% Important

      How important is being very exact or highly accurate?

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1151.00 - Computer User Support Specialists.

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