ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.

    You can work as an ICT Support or Test Engineer without formal qualifications if you are able to demonstrate your technical competency to employers. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications and can be highly regarded by employers. However, most workers do hold a VET or university qualification.

    Tasks

    • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
    • identifying variations and potential high risk areas in securing adherence to standards and procedures
    • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
    • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
    • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
    • developing, conducting and providing technical guidance and training in application software and operational procedures
    • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security policies and procedures to ensure optimal database and system integrity, security, backup, reliability and performance
    • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
    • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
    • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

    More about ICT Support and Test Engineers

    All ICT Support and Test Engineers

    All ICT Support and Test Engineers

    • $2,019 Weekly Pay
    • Very strong Future Growth
    • Lower unemployment Unemployment
    • 7,300 workers Employment Size
    • Very high skill Skill level rating
    • 91% Full-Time Full-Time Share
    • 41 hours Average full-time
    • 36 years Average age
    • 24% female Gender Share

    The number of people working as ICT Support and Test Engineers (in their main job) grew very strongly over the past 5 years and is expected to grow very strongly over the next 5 years:
    from 7,300 in 2018 to 8,600 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 5,000 job openings over 5 years (that's about 1,000 a year).

    • Size: This is a small occupation.
    • Unemployment: Unemployment was below average in 2018.
    • Location: ICT Support and Test Engineers work in many parts of Australia. New South Wales and Victoria have a large share of workers.
    • Industries: Most work in Professional, Scientific and Technical Services; Financial and Insurance Services; and Information Media and Telecommunications.
    • Earnings: Full-time workers on an adult wage earn around $2,019 per week (higher than the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Most work full-time (91%, much higher than the average of 66%).
    • Hours: Full-time workers spend around 41 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 36 years (compared to the average of 40 years).
    • Gender: 24% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    20084100
    20099200
    20108300
    20114900
    20126200
    20136200
    20146600
    201510400
    20166500
    20177500
    20187300
    20238600

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsICT Support and Test EngineersAll Jobs Average
    Full-Time Earnings20191460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Professional, Scientific and Technical Services42.1
    Financial and Insurance Services11.7
    Information Media and Telecommunications8.2
    Public Administration and Safety7.7
    Other Industries30.3

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateICT Support and Test EngineersAll Jobs Average
    NSW43.131.6
    VIC30.525.6
    QLD10.620.0
    SA5.37.0
    WA5.410.8
    TAS0.62.0
    NT0.41.0
    ACT4.11.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketICT Support and Test EngineersAll Jobs AverageAll Jobs Average
    15-190.2-5.05.0
    20-244.8-9.39.3
    25-3436.8-22.922.9
    35-4434.2-22.022.0
    45-5416.0-21.621.6
    55-594.6-9.09.0
    60-642.4-6.06.0
    65 and Over1.0-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationICT Support and Test EngineersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate21.2-10.110.1
    Bachelor degree44.2-21.821.8
    Advanced Diploma/Diploma14.4-11.611.6
    Certificate III/IV6.9-21.121.1
    Year 1210.9-18.118.1
    Year 111.2-4.84.8
    Year 10 and below1.3-12.512.5

    You can work as an ICT Support or Test Engineer without formal qualifications if you are able to demonstrate your technical competency to employers. There are also a wide range of vendor and industry certifications available that may substitute for formal qualifications and can be highly regarded by employers. However, most workers do hold a VET or university qualification.

    Membership with information technology associations or peak bodies may be useful.

    Checks, licences and tickets

    You may need:

    • additional IT certifications offered by peak bodies, industry associations and vendors

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Information and Communications Technology VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    Useful links and resources


    The course listings on this page are provided by Good Education Group.

    Employers look for ICT Support and Test Engineers who can communicate clearly, work well in a team and have strong computer skills.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Computers and electronics

      76% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    2. English language

      61% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    3. Mathematics

      53% Skill level

      Arithmetic, algebra, geometry, calculus, or statistics.

    4. Engineering and technology

      52% Skill level

      Use engineering, science and technology to design and produce goods and services.

    5. Education and training

      48% Skill level

      Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.01 - Software Quality Assurance Engineers and Testers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Electronic mail

      97% Important

      Use electronic mail.

    2. Spend time sitting

      95% Important

      Spend time sitting at work.

    3. Face-to-face discussions

      95% Important

      Talk with people face-to-face.

    4. Teamwork

      91% Important

      Work with people in a group or team.

    5. Being exact or accurate

      87% Important

      Be very exact or highly accurate.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 15-1199.01 - Software Quality Assurance Engineers and Testers.

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