Office Managers organise and control the functions and resources of offices such as administrative systems and office personnel.

    Significant prior industry experience is needed to work as an Office Manager. Formal qualifications might be useful but aren't essential. VET (Vocational Education and Training) and university are both common study pathways for Office Managers.

    Tasks

    • contributing to the planning and review of office services, and setting priorities and office service standards
    • allocating human resources, space and equipment
    • assigning work to and monitoring work performance of staff
    • managing records and accounts of the office
    • liaising with Professionals to coordinate office business and to facilitate resolution of problems
    • managing physical facilities and ensuring buildings and equipment are maintained
    • ensuring compliance with occupational health and safety regulations
    • ensuring work complies with relevant government legislation, policies and procedures
    • coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision

    All Office Managers

    • $1,490 Weekly Pay
    • Stable Future Growth
    • Lower unemployment Unemployment
    • 116,600 workers Employment Size
    • High skill Skill level rating
    • 62% Full-Time Full-Time Share
    • 42 hours Average full-time
    • 46 years Average age
    • 88% female Gender Share

    The number of people working as Office Managers (in their main job) fell over the past 5 years and is expected to stay about the same over the next 5 years:
    from 116,600 in 2018 to 115,400 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 69,000 job openings over 5 years (that's about 13,800 a year).

    • Size: This is a very large occupation.
    • Unemployment: Unemployment was below average in 2018.
    • Location: Office Managers work in many regions of Australia.
    • Industries: They work in many industries such as Construction; Professional, Scientific and Technical Services; and Education and Training.
    • Earnings: Full-time workers on an adult wage earn around $1,490 per week (similar to the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: Many work full-time (62%, similar to the average of 66%).
    • Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 46 years (compared to the average of 40 years). Many workers are 45 years or older (56%).
    • Gender: 88% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    2008129300.0
    2009126600
    2010125300
    2011131300
    2012144500
    2013123100
    2014117300
    2015123500
    2016143300
    2017119600
    2018116600
    2023115400

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsOffice ManagersAll Jobs Average
    Full-Time Earnings14901460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Construction14.7
    Professional, Scientific and Technical Services12.1
    Education and Training8.4
    Health Care and Social Assistance8.1
    Other Industries56.7

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateOffice ManagersAll Jobs Average
    NSW32.031.6
    VIC24.325.6
    QLD21.620.0
    SA6.77.0
    WA10.410.8
    TAS2.12.0
    NT1.01.0
    ACT1.91.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketOffice ManagersAll Jobs AverageAll Jobs Average
    15-190.4-5.05.0
    20-243.3-9.39.3
    25-3416.1-22.922.9
    35-4424.6-22.022.0
    45-5430.3-21.621.6
    55-5912.5-9.09.0
    60-648.0-6.06.0
    65 and Over4.8-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationOffice ManagersAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate5.4-10.110.1
    Bachelor degree15.8-21.821.8
    Advanced Diploma/Diploma17.9-11.611.6
    Certificate III/IV17.0-21.121.1
    Year 1222.2-18.118.1
    Year 117.2-4.84.8
    Year 10 and below14.6-12.512.5

    Significant prior industry experience is needed to work as an Office Manager. Formal qualifications might be useful but aren't essential. VET (Vocational Education and Training) and university are both common study pathways for Office Managers.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
    • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Business Services, Financial Services and Public Sector VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for Office Managers who are flexible and adaptable, who can communicate with different people and work well in a team.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      72% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and personal service

      70% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. Computers and electronics

      61% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    4. Administration and management

      58% Skill level

      Business principles involved in strategic planning, leadership, and coordinating people and resources.

    5. English language

      54% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Face-to-face discussions

      99% Important

      Talk with people face-to-face.

    2. Telephone

      99% Important

      Talk on the telephone.

    3. Contact with people

      94% Important

      Have contact with people by telephone, face-to-face, or any other way.

    4. Electronic mail

      91% Important

      Use electronic mail.

    5. Teamwork

      91% Important

      Work with people in a group or team.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers.

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