General Clerks perform a range of clerical and administrative tasks.

    You can work as a General Clerk without formal qualifications, however, they may be useful. A course in business or a related field might be helpful.

    Tasks

    • recording, preparing, sorting, classifying and filing information
    • sorting, opening and sending mail
    • photocopying and faxing documents
    • preparing reports of a routine nature
    • recording issue of equipment to staff
    • receiving letters and telephone messages
    • transcribing information onto computers, and proofreading and correcting copy
    • may provide customers with information about services
    • may perform receptionist duties

    All General Clerks

    • $1,073 Weekly Pay
    • Moderate Future Growth
    • Lower unemployment Unemployment
    • 231,500 workers Employment Size
    • Lower skill Skill level rating
    • 57% Full-Time Full-Time Share
    • 40 hours Average full-time
    • 44 years Average age
    • 85% female Gender Share

    The number of people working as General Clerks (in their main job) grew strongly over the past 5 years and is expected to grow over the next 5 years:
    from 231,500 in 2018 to 242,800 by 2023.
    Job openings can come from new jobs being created, but most come from turnover (workers leaving).
    There are likely to be around 182,000 job openings over 5 years (that's about 36,400 a year).

    • Size: This is a very large occupation.
    • Unemployment: Unemployment was below average in 2018.
    • Location: General Clerks work in many regions of Australia.
    • Industries: They work in many industries such as Public Administration and Safety; Education and Training; and Health Care and Social Assistance.
    • Earnings: Full-time workers on an adult wage earn around $1,073 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
    • Full-time: More than half work full-time (57%, similar to the average of 66%), but there are many opportunities to work part-time.
    • Hours: Full-time workers spend around 40 hours per week at work (compared to the average of 44 hours).
    • Age: The average age is 44 years (compared to the average of 40 years).
    • Gender: 85% of workers are female (compared to the average of 48%).

    Employment Outlook

    Number of Workers

    Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
    YearNumber of Workers
    2008136100
    2009144100
    2010180700
    2011185800
    2012211000
    2013211400
    2014247700
    2015242700
    2016259600.0
    2017245500
    2018231500
    2023242800

    Weekly Earnings

    Weekly Earnings (Before Tax)

    Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
    EarningsGeneral ClerksAll Jobs Average
    Full-Time Earnings10731460

    Main Industries

    Main Employing Industries (% Share)

    Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
    Main Employing IndustriesIndustry (% share)
    Public Administration and Safety19.0
    Education and Training14.3
    Health Care and Social Assistance12.1
    Professional, Scientific and Technical Services7.1
    Other Industries47.5

    States and Territories

    • NSW

    • VIC

    • QLD

    • SA

    • TAS

    • NT

    • ACT

    Employment by State and Territory (% Share)

    Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
    StateGeneral ClerksAll Jobs Average
    NSW32.431.6
    VIC21.925.6
    QLD21.220.0
    SA7.07.0
    WA10.410.8
    TAS2.02.0
    NT1.31.0
    ACT3.71.9

    Age Profile

    Age Profile (% Share)

    Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
    Age BracketGeneral ClerksAll Jobs AverageAll Jobs Average
    15-192.5-5.05.0
    20-247.8-9.39.3
    25-3419.0-22.922.9
    35-4421.6-22.022.0
    45-5425.7-21.621.6
    55-5911.1-9.09.0
    60-647.4-6.06.0
    65 and Over4.8-4.24.2

    Education Level

    Highest Level of Education (% Share)

    Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Type of QualificationGeneral ClerksAll Jobs AverageAll Jobs Average
    Post Graduate/Graduate Diploma or Graduate Certificate5.4-10.110.1
    Bachelor degree15.3-21.821.8
    Advanced Diploma/Diploma14.5-11.611.6
    Certificate III/IV16.8-21.121.1
    Year 1225.5-18.118.1
    Year 116.9-4.84.8
    Year 10 and below15.5-12.512.5

    You can work as a General Clerk without formal qualifications, however, they may be useful. A course in business or a related field might be helpful.

    Thinking about study or training?

    Before starting a course, check it will provide you with the skills and qualifications you need.

    • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
    • You might be interested in Business Services VET training pathways on the AAPathways website.

    Or check out related courses on Job Outlook.

    The course listings on this page are provided by Good Education Group.

    Employers look for General Clerks who interact well with others, provide good customer service and have good computer skills.

    Filter Skills & Knowledge

    Knowledge

    These are important topics, subjects or knowledge areas.

    1. Clerical

      86% Skill level

      Word processing, managing files and records, stenography and transcription, designing forms, and other office work.

    2. Customer and personal service

      62% Skill level

      Understanding customer needs, providing good quality service, and measuring customer satisfaction.

    3. English language

      52% Skill level

      English language including the meaning and spelling of words, rules of composition, and grammar.

    4. Computers and electronics

      47% Skill level

      Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    5. Mathematics

      40% Skill level

      Arithmetic, algebra, geometry, calculus, or statistics.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9061.00 - Office Clerks, General.

    Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

    Filter Work Environment

    Demands

    The physical and social demands workers face most often are shown below.

    1. Electronic mail

      96% Important

      Use electronic mail.

    2. Telephone

      96% Important

      Talk on the telephone.

    3. Contact with people

      94% Important

      Have contact with people by telephone, face-to-face, or any other way.

    4. Spend time sitting

      90% Important

      Spend time sitting at work.

    5. Unstructured work

      90% Important

      Have freedom to decide on tasks, priorities, and goals.

    Occupational Information Network
    O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
    The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 43-9061.00 - Office Clerks, General.

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