ICT Sales Assistants sell computing and telecommunications related goods and services in retail and wholesale establishments.

Specialisations: Mobile Phone Salesperson.

You can work as an ICT Sales Assistant without formal qualifications. Some on the job training may be provided. A course in retail services or information technology might be helpful.

Tasks

  • determining customer requirements and advising on product range, price, delivery, warranties and product use and care
  • demonstrating and explaining to customers the establishment's goods and services
  • selling computers, computer peripherals, software, mobile telephones and telephone accessories and services such as Internet access and mobile telephone plans
  • accepting payment for goods and services by a variety of payment methods and preparing sales invoices
  • assisting with the ongoing management of stock such as product inventories and participating in stocktakes
  • stacking and displaying goods for sale, and wrapping and packing goods sold

All ICT Sales Assistants

  • $936 Weekly Pay
  • Moderate Future Growth
  • Average unemployment Unemployment
  • 15,200 workers Employment Size
  • Entry level Skill level rating
  • 68% Full-Time Full-Time Share
  • 42 hours Average full-time
  • 30 years Average age
  • 35% female Gender Share

The number of people working as ICT Sales Assistants (in their main job) fell over the past 5 years and is expected to grow over the next 5 years:
from 15,200 in 2018 to 16,000 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 14,000 job openings over 5 years (that's about 2,800 a year).

  • Size: This is a medium sized occupation.
  • Unemployment: Unemployment was average in 2018.
  • Location: ICT Sales Assistants work in many parts of Australia. New South Wales has a large share of workers.
  • Industries: Most work in Retail Trade; Information Media and Telecommunications; and Professional, Scientific and Technical Services.
  • Earnings: Full-time workers on an adult wage earn around $936 per week (lower than the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Many work full-time (68%, similar to the average of 66%).
  • Hours: Full-time workers spend around 42 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 30 years (compared to the average of 40 years). Many workers are under 25 years of age (30%).
  • Gender: 35% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
200819300
200921300
201017500
201120400
201216800
201318900
201414800
201518800
201619900
201713800
201815200
202316000

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsICT Sales AssistantsAll Jobs Average
Full-Time Earnings9361460

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Retail Trade36.2
Information Media and Telecommunications30.2
Professional, Scientific and Technical Services17.1
Wholesale Trade9.1
Other Industries7.4

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateICT Sales AssistantsAll Jobs Average
NSW37.631.6
VIC27.025.6
QLD18.220.0
SA6.17.0
WA7.610.8
TAS1.62.0
NT0.41.0
ACT1.51.9

Age Profile

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketICT Sales AssistantsAll Jobs AverageAll Jobs Average
15-195.7-5.05.0
20-2424.2-9.39.3
25-3430.1-22.922.9
35-4419.5-22.022.0
45-5413.5-21.621.6
55-593.6-9.09.0
60-642.2-6.06.0
65 and Over1.1-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationICT Sales AssistantsAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate7.8-10.110.1
Bachelor degree23.4-21.821.8
Advanced Diploma/Diploma11.0-11.611.6
Certificate III/IV11.3-21.121.1
Year 1236.9-18.118.1
Year 113.6-4.84.8
Year 10 and below6.0-12.512.5

You can work as an ICT Sales Assistant without formal qualifications. Some on the job training may be provided. A course in retail services or information technology might be helpful.

Checks, licences and tickets

You may need:

  • national police check

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Search and compare thousands of higher education courses, and their entry requirements from different institutions across Australia at Course Seeker website.
  • Compare undergraduate and postgraduate student experiences and outcomes on the QILT website.
  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in Information and Communications Technology VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

Useful links and resources


The course listings on this page are provided by Good Education Group.

Employers look for ICT Sales Assistants who can communicate clearly, work well in a team and provide good customer service.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Sales and marketing

    68% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  2. Customer and personal service

    65% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  3. Computers and electronics

    54% Skill level

    Circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  4. Mathematics

    53% Skill level

    Arithmetic, algebra, geometry, calculus, or statistics.

  5. English language

    52% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Electronic mail

    100% Important

    Use electronic mail.

  2. Telephone

    100% Important

    Talk on the telephone.

  3. Unstructured work

    94% Important

    Have freedom to decide on tasks, priorities, and goals.

  4. Frequent decision making

    94% Important

    Frequently make decisions that impact other people.

  5. Contact with people

    91% Important

    Have contact with people by telephone, face-to-face, or any other way.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-4011.00 - Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products.

go to top