Retail Supervisors supervise and coordinate the activities of retail sales workers.

Also known as: Checkout Supervisor or Sales Department Supervisor.

Retail experience is needed to work as a Retail Supervisor. Formal qualifications might be useful but aren't essential. A course in retail services might be helpful.

Tasks

  • ensuring that customers receive prompt service and quality goods and services
  • responding to customers' inquiries and complaints about goods and services
  • planning and preparing work schedules and assigning staff to specific duties
  • interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
  • instructing staff on how to handle difficult and complicated sales procedures
  • examining returned goods and deciding on appropriate action
  • taking inventory of goods for sale and ordering new stock
  • ensuring that goods and services are correctly priced and displayed
  • ensuring safety and security procedures are enforced

All Retail Supervisors

  • $1,101 Weekly Pay
  • Stable Future Growth
  • Lower unemployment Unemployment
  • 37,500 workers Employment Size
  • Lower skill Skill level rating
  • 70% Full-Time Full-Time Share
  • 44 hours Average full-time
  • 33 years Average age
  • 58% female Gender Share

The number of people working as Retail Supervisors (in their main job) is about the same as 5 years ago and is expected to stay about the same over the next 5 years:
from 37,500 in 2018 to 37,200 by 2023.
Job openings can come from new jobs being created, but most come from turnover (workers leaving).
There are likely to be around 31,000 job openings over 5 years (that's about 6,200 a year).

  • Size: This is a large occupation.
  • Unemployment: Unemployment was below average in 2018.
  • Location: Retail Supervisors work in many regions of Australia.
  • Industries: Most work in Retail Trade; Accommodation and Food Services; and Wholesale Trade.
  • Earnings: Full-time workers on an adult wage earn around $1,101 per week (below the average of $1,460). Earnings tend to be lower when starting out and higher as experience grows.
  • Full-time: Many work full-time (70%, similar to the average of 66%).
  • Hours: Full-time workers spend around 44 hours per week at work (compared to the average of 44 hours).
  • Age: The average age is 33 years (compared to the average of 40 years). Many workers are under 25 years of age (26%).
  • Gender: 58% of workers are female (compared to the average of 48%).

Employment Outlook

Number of Workers

Source: ABS Labour Force Survey, Department of Jobs and Small Business trend data to May 2018 and Department of Jobs and Small Business projections to 2023.
YearNumber of Workers
200835000
200932300.0
201035400
201130900
201235600
201338100
201434900
201541300
201642400
201736200
201837500
202337200

Weekly Earnings

Weekly Earnings (Before Tax)

Source: Based on ABS Survey of Employee Earnings and Hours (cat. no. 6306.0), May 2018, Customised Report. Median weekly total cash earnings for full-time non-managerial employees paid at the adult rate. Earnings are before tax and include amounts salary sacrificed. Earnings can vary greatly depending on the skills and experience of the worker and the demands of the role. These figures should be used as a guide only, not to determine a wage rate.
EarningsRetail SupervisorsAll Jobs Average
Full-Time Earnings11011460

Main Industries

Main Employing Industries (% Share)

Source: Based on ABS Census 2016, Customised Report. Industries are based on the Australian and New Zealand Standard Industrial Classification (ANZSIC 06).
Main Employing IndustriesIndustry (% share)
Retail Trade81.2
Accommodation and Food Services10.5
Wholesale Trade2.5
Manufacturing1.4
Other Industries4.4

States and Territories

  • NSW

  • VIC

  • QLD

  • SA

  • TAS

  • NT

  • ACT

Employment by State and Territory (% Share)

Source: Based on ABS Census 2016, Customised Report. Share of workers across Australian States and Territories, in this job compared to the all jobs average.
StateRetail SupervisorsAll Jobs Average
NSW27.331.6
VIC25.025.6
QLD22.120.0
SA9.37.0
WA11.210.8
TAS2.52.0
NT0.91.0
ACT1.71.9

Age Profile

Age Profile (% Share)

Source: Based on ABS Census 2016, Customised Report. Age profile of workers in this job compared to the all jobs average.
Age BracketRetail SupervisorsAll Jobs AverageAll Jobs Average
15-196.3-5.05.0
20-2420.0-9.39.3
25-3428.1-22.922.9
35-4419.4-22.022.0
45-5416.6-21.621.6
55-595.5-9.09.0
60-643.0-6.06.0
65 and Over1.3-4.24.2

Education Level

Highest Level of Education (% Share)

Source: ABS Census 2016, Customised Report. Highest qualification completed by workers in this job (in any field of study). Qualifications needed by new workers might be different from the qualifications of workers already in the job.
Type of QualificationRetail SupervisorsAll Jobs AverageAll Jobs Average
Post Graduate/Graduate Diploma or Graduate Certificate3.1-10.110.1
Bachelor degree10.3-21.821.8
Advanced Diploma/Diploma9.7-11.611.6
Certificate III/IV19.2-21.121.1
Year 1235.1-18.118.1
Year 117.5-4.84.8
Year 10 and below15.1-12.512.5

Retail experience is needed to work as a Retail Supervisor. Formal qualifications might be useful but aren't essential. A course in retail services might be helpful.

Checks, licences and tickets

You may need:

  • national police check

Thinking about study or training?

Before starting a course, check it will provide you with the skills and qualifications you need.

  • Compare Vocational Education and Training (VET) courses, providers and student outcomes on the My Skills website.
  • You might be interested in VET training pathways on the AAPathways website.

Or check out related courses on Job Outlook.

The course listings on this page are provided by Good Education Group.

Employers look for Retail Supervisors who provide good customer service, have strong people skills, are organised and well presented. Employers also value responsible and trustworthy managers.

Filter Skills & Knowledge

Knowledge

These are important topics, subjects or knowledge areas.

  1. Customer and personal service

    77% Skill level

    Understanding customer needs, providing good quality service, and measuring customer satisfaction.

  2. Education and training

    61% Skill level

    Curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  3. Administration and management

    60% Skill level

    Business principles involved in strategic planning, leadership, and coordinating people and resources.

  4. Sales and marketing

    59% Skill level

    Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems.

  5. English language

    54% Skill level

    English language including the meaning and spelling of words, rules of composition, and grammar.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-1011.00 - First-Line Supervisors of Retail Sales Workers.

Learn about the daily activities, and physical and social demands faced by workers. Explore the values and work styles that workers rate as most important.

Filter Work Environment

Demands

The physical and social demands workers face most often are shown below.

  1. Telephone

    100% Important

    Talk on the telephone.

  2. Contact with people

    97% Important

    Have contact with people by telephone, face-to-face, or any other way.

  3. Contact with the public

    94% Important

    Work with customers or the public.

  4. Face-to-face discussions

    93% Important

    Talk with people face-to-face.

  5. Indoors, heat controlled

    92% Important

    Work indoors with access to heating or cooling.

Occupational Information Network
O*NET is a trademark of the U.S. Department of Labor, Employment and Training Administration.
The skills and importance ratings on this page are derived from the US Department of Labor O*NET Database Version 21.2, 41-1011.00 - First-Line Supervisors of Retail Sales Workers.

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